Client Services Manager - Angeles P

Para lamang sa mga rehistradong miyembro Angeles P, Pilipinas

2 araw ang nakalipas

₱500,000 - ₱1,200,000 (PHP) bawat taon *

* Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee

Client Services Manager · Qualifications: · Applicants must meet the following minimum requirements: · Leadership Experience: At least 5 years of progressive leadership or management experience in client services, account management, BPO operations, or a closely related field. · ...

Paglalarawan ng trabaho

Client Services Manager

Qualifications:

Applicants must meet the following minimum requirements:

Leadership Experience: At least 5 years of progressive leadership or management experience in client services, account management, BPO operations, or a closely related field.
Industry Knowledge: Strong background in financial services, wealth management, BPO, or a closely related industry is preferred.
Client Relationship Skills: Proven track record of building and maintaining long-term, trust-based client relationships.
Team Development: Demonstrated ability to coach, mentor, and develop high-performing teams.
Performance Management: Experience conducting evaluations, implementing training programs, and improving team productivity.
Business Development: Familiarity with client acquisition, revenue growth strategies, and cross-department collaboration.

Job Duties and Responsibilities:

Account & Team Management

Lead and manage client relationships to ensure the delivery of exceptional service.
Provide effective leadership to the client services team, fostering a culture of collaboration, accountability, and continuous improvement.
Strategically allocate resources and workload to optimize team performance and productivity.

Performance & Staff Management

Conduct comprehensive performance evaluations for team members, offering constructive feedback and guidance for professional development.
Develop and implement tailored training and development plans to enhance team members' skills and competencies.
Monitor and manage staff workload to maintain a healthy balance and prevent burnout, while identifying opportunities for career growth and advancement within the team.

Client Focus

Serve as the primary point of contact for clients, building and maintaining strong, trust-based relationships.
Regular check-in meetings with clients to assess satisfaction levels, address concerns, and identify opportunities for service improvement.
Proactively anticipate and resolve client issues or challenges, ensuring a seamless and positive experience throughout the client journey.

Onboarding & Training

Collaborate closely with the People & Culture partner to facilitate smooth on-boarding processes for new clients and team members.
Develop and deliver comprehensive training programs to equip new hires with the knowledge and skills required to excel in their roles.
Continuously assess and refine on-boarding and training processes to ensure effectiveness and relevance in meeting evolving business needs.

Hiring Manager

Conduct thorough screening interviews to assess candidates' suitability for client engagement roles, ensuring alignment with client expectations and organizational values.

Business Development

Collaborate closely with the Levera Business Development Manager to identify opportunities for client acquisition and revenue growth.
Provide insights and feedback based on client interactions to inform strategic business development initiatives and marketing strategies.

Levera Talent Acquisition

Identify staffing needs and skill gaps within the client services team, collaborating with HR to attract and onboard top talent.
Develop and implement recruitment strategies to source, attract, and retain high-performing individuals who align with Levera's values and culture.

Additional Responsibilities

The EMPLOYER reserves the right to assign any additional or other duties to the Employee as deemed necessary, with or without specific terms and conditions.

Job Types: Full-time, Permanent

Benefits:

Company Christmas gift
Health insurance
On-site parking
Opportunities for promotion
Pay raise
Promotion to permanent employee

Application Question(s):

In which industry/industries do you have experience with?
What's your expected monthly basic salary?

Education:

Bachelor's (Preferred)

Experience:

management experience in client services or BPO operations: 5 years (Required)

Work Location: In person