Operations Support Coordinator - Manila - Pentasia

    Pentasia
    Pentasia Manila

    20 oras ang nakalipas

    ₱420,000 - ₱780,000 (PHP) bawat taon * Sining / Libangan / Paglalathala
    Paglalarawan

    Operations Support Coordinator

    Location: Philippines, Manila

    Type: Full-time

    Work setting: On-site

    About the Company

    Our client is a fast-growing, technology-driven gaming and sports betting company, offering innovative sports entertainment products to a large and engaged player base. With a strong focus on data, performance, and customer experience, the company operates in a dynamic and highly regulated environment.

    About the Role

    The Operations Support Coordinator plays a key role in supporting daily operational activities across the business. This position focuses on ticketing system management, documentation, operational monitoring, and process improvement to ensure smooth workflows in a fast-paced online gaming environment. The ideal candidate is organized, proactive, and comfortable working across teams.

    Key Responsibilities

    • Monitor, triage, and assign tickets; escalate high-priority issues and ensure SLA compliance
    • Maintain and update internal knowledge base, SOPs, and operational documentation
    • Support daily operational monitoring and incident handling
    • Work closely with Customer Support, Risk, Payments, and Compliance teams
    • Identify process gaps and suggest efficiency improvements
    • Prepare basic operational reports and support audits
    • Provide coordination and administrative support to the Operations Supervisor

    Requirements

    • 1–2 years' experience in operations support, coordination, or a similar role
    • Experience with ticketing systems (e.g. Zendesk, Jira, Freshdesk, Lark)
    • Strong organizational skills and attention to detail
    • Excellent written and verbal communication skills
    • Proactive problem-solver able to manage multiple priorities
    • Proficient in Microsoft Office or Google Workspace
    • Fluent in English; Tagalog required, additional languages are a plus

    What's Offered

    • Competitive salary
    • Opportunity to work in a fast-paced environment
    • Collaborative team environment with room for professional growth
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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