Customer Success Manager - Philippines, Pilipinas - Deltek

Paglalarawan

Deltek is looking for a highly organized and people-oriented Customer Success Manager to join our ever-growing team. Our Customer Success Team is a key component in keeping our clients happy and engaged with our dynamic offerings. If you like challenges and want a departure from a humdrum working environment this may be the right career for you

Position Responsibilities:

• Preparing business reviews and organizing client meetings.
• Building the business review deck or designing the flow of the demonstration tools in collaboration with the Pod leader
• Capturing the cloud consumption / usage data from Gainsight PX
• Promoting upcoming product at customer events
• Tracking and compiling customer sentiment analysis
• Collaborate cross functionally to stay informed of active Sales or Services engagement with the customers.
• Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need while highlighting key features and functionality allowing the customer to execute their objectives, offering solutions to critical problems for your customer's issues and needs.
• Conduct ongoing account reviews to communicate best practices.

Qualifications :

• Bachelor's degree or equivalent experience
• 2+ years of experience in sales, a customer service field, or equivalent experience
• Gainsight and Salesforce experience preferred.
• Strong, problem-solving skills
• Excellent customer service and relationship development skills
• Strong verbal/telephone and written/electronic communication skills.
• Excellent time management and organizational skills
• Enthusiastic, hard-working, and pleasant attitude
• Able to US business hours