Center of Excellence for Microsoft - Taguig - Yondu, Inc.

    Yondu, Inc.
    Yondu, Inc. Taguig

    1 araw ang nakalipas

    Paglalarawan

    The Practice Lead for Microsoft is responsible for defining, scaling, and governing the Microsoft

    practice across the organization. This role owns the end-to-end Microsoft capability—from

    strategy and architecture through delivery and optimization—ensuring the platform delivers

    measurable business value across sales, service, marketing, and digital engagement functions.

    Key Responsibilities

    Practice Strategy & Leadership

    • Define and execute the Microsoft practice strategy, roadmap, and operating model
    • aligned with enterprise and client priorities.
    • Position Microsoft as a core customer and engagement platform, supporting revenue
    • growth, service excellence, and digital transformation.
    • Establish platform standards, architectural principles, and delivery best practices across
    • all Microsoft clouds.

    Offering &Capability Development

    • Build and evolve Microsoft service offerings, including:
    • o Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud
    • o Industry Clouds and custom Microsoft solutions
    • o Platform integration, data, and API enablement
    • o Microsoft modernization, optimization, and managed services
    • Define reusable assets, accelerators, reference architectures, and delivery templates.
    • Drive adoption of DevOps, CI/CD, and quality standards within the Microsoft ecosystem.

    Delivery Excellence & Governance

    • Ensure consistent, high-quality delivery of Microsoft programs across accounts and
    • portfolios.
    • Establish governance, KPIs, and quality metrics covering platform performance,
    • adoption, and business outcomes.
    • Act as escalation point for complex or at-risk Microsoft initiatives.
    • Ensure alignment with Microsoft release cycles, security, and compliance requirements.

    Talent & Capability Building

    • Build and lead Microsoft teams including architects, developers, administrators,
    • consultants, and QA specialists.
    • Define role frameworks, skills taxonomy, certification paths, and learning journeys
    • aligned with Microsoft standards.
    • Foster a strong Microsoft community of practice and culture of continuous learning.

    Client & Stakeholder Engagement

    • Partner with business leaders, CIOs, and CRM owners to define Microsoft roadmaps and
    • transformation plans.
    • Lead discovery workshops, solution design sessions, and executive briefings.
    • Act as a trusted advisor on Microsoft platform strategy, adoption, and value realization.

    Commercial Growth &Partnerships

    • Support sales and pre-sales by shaping Microsoft solutions, estimates, and proposals.
    • Drive practice revenue growth through new offerings, account expansion, and long-term
    • managed service engagements.
    • Manage strategic relationship with Microsoft, including partner programs, certifications,
    • and co-selling opportunities.

    Key Skills & Experience Required:

    • 12+ years of experience in CRM, enterprise applications, or digital platforms, with at
    • least 5 years in a Microsoft leadership or practice-building role.
    • Strong hands-on knowledge of Microsoft platform capabilities and architecture across
    • multiple clouds.
    • Proven experience leading large-scale Microsoft implementations or transformations.
    • Experience building and scaling delivery teams and platform practices.
    • Strong executive communication and stakeholder management skills.
    • Preferred
    • Microsoft certifications (e.g., Microsoft Certified Technical Architect, Application
    • Architect, or Platform Developer).
    • Experience in consulting, systems integration, or technology services organizations.
    • Exposure to integration platforms, data platforms, and cloud ecosystems.
    • Experience in regulated or enterprise-scale environments.
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