Quality Analyst - Angeles

Para lamang sa mga rehistradong miyembro Angeles, Pilipinas

1 buwan ang nakalipas

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Job summary

We are looking for a Quality Analyst to join our team at TaskUs. The ideal candidate will have at least 6 months of tenure in the company and be eligible for confirmation from People Champs (HR). They should also have a 6-month scorecard or Performance Assessment Form with an overall rating of 3 or above and approval from their Manager.

The Quality Analyst will be responsible for preparing weekly and monthly reports on the quality of Teammates' performance, identifying potential quality issues per a defined process and escalating ongoing quality issues to management,
verifying implemented solutions or fixes to ongoing quality issues,
holding regular calibration sessions with assigned teams which include conducting side-by-side task monitoring and feedback sessions with Teammates and Team Leaders;
and attending weekly business reviews with assigned campaign Team Leaders, Operations Managers and clients.
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