Country Head - Pasig City, Antipolo, Pilipinas - Quess Philippines Corp

Paglalarawan

Country Head - Intelegencia BPO Philippines

Country Head BPO Philippines will provide P&L leadership through all phases of high growth and transformation.

In addition, this role will play a critical role in developing the short- and long-term strategy to ensure the organization is equipped to support a growing organization.

The successful candidate will be able to work in a fast-paced environment and be both a strategic and hands-on leader.

This role is expected to identify problems and drive appropriate solutions through project implementation. This role will work closely with Operations leaders, all support functions, and business partners. A sharp analytical mind, business and financial acumen, and strong work ethic are essential for this role.

Key Responsibilities

• Must possess a high degree of financial acumen, with demonstrated understanding that revenue generated must return a profit.
• Defines and implements annual budget plans and provides regular reports to the CEO.
• Ensure account management, client services and day to day operations and associated departments are sound and in place of growth.
• Assess company progress, client stability, marketing successes and compiles designated reports to submit to the CEO.
• Mentor direct reports.
• Develop a recruitment and strategy complete from sourcing, evaluation, and selection that leads to on-time, quality hires every time.
• Play a key role in the rollout of programs, systems, or processes from design, implementation, change management, and adoption across all departments.
• Ability to create and implement employee programs to improve effectiveness.
• Serve as a trusted and strategic advisor to the CEO for Intelegencia BPO group, providing practical advice on a wide range of matters that will drive revenue, improve retention, cultivate inclusion and diversity, increase employee satisfaction, and build a high-performance and engaging environment.

JOB QUALIFICATION

• Candidate must hold senior executive leadership position in a BPO setting.
• Candidate should have strong experience in the BPO sector.
• Must have extensive experience in managing international business.
• Candidate must have at least a Bachelor's Degree.
• Six Sigma Black Belt and PMP Certification is a preference but not required.
• Extensive knowledge in Philippine Labor Law and Culture.
• Outstanding leadership and management skills with proven ability to advise a fast-paced growing company.
• Ability to manage a fast-paced workload and add value to multiple projects simultaneously.
• High degree of comfort working with and influencing managers and leaders
• Collaborator with an ability to work well both independently, and in a team environment, and excellent at working cross-functionally with other business departments.
• Unquestioned integrity, credibility, and judgment and ability to foster a transparent, open culture.
• Get it done, action-orientated, lead from the front attitude, with a sense of urgency and willingness to roll up sleeves.