Natagpuan sa:
Foundit PH A2
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2 araw ang nakalipas
Buong oras
Pangangasiwa ng Pangangasiwaan
Paglalarawan
Functional overviewResponds to all referrals that are sent to agency's centralized intake department and gatahers all pertinent patient, clinical, and financial information to optimize referral placement and timely quality patient care. Duties and responsibilities
Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals, and field staff.
Receives and coordinates all incoming calls, providing patients and referral sources with basic information to assist in accessing appropriate services.
Communicates with patients and family members regarding arrangements for the initiation of care/services.
Completes intake screening including obtaining, documenting, and analyzing all required information to make a preliminary admission decision.
Verifies patient insurance coverage, including patient responsibility and non-covered expenses
Obtains preauthorization for all services provided by the agency.
Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.
Actively promotes care/services to prospective patients.
Promotes an environment of high morale and teamwork.
Works in conjunction with the scheduling department to ensure coverage of all disciplines for each referral accepted.
Performs scheduling functions as necessary.
Maintains mature problem-solving approach under stressful circumstances.
Where permitted by law, receives verbal orders from physicians to initiate care/services.
Collects and enters customer information into the electronic medical record (EMR) system.
Works in conjunction with clinical staff to adhere to standards of practice for nursing/therapy and applicable law and regulations.
Actively participates as part of a high-performance work team to drive and manage change to deliver exceptional patient/client service.
Completes other assignments as requested and assigned.
May have access to personal health information ('PHI') necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum competencies
Ability to develop strong working relationships, possess team organization and community resources coordination skills.
Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
Strong prioritization and time management skills. Must be detail oriented.
Ability to work with minimal supervision and utilize clear, concise, and positive communication skills.
Minimum qualifications
Bachelors in Nursing preferrad or Associate Degree in Business, Healthcare or related discipline, or an equivalent combination of education and experience.
Two (2) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
