Senior Design Specialist - Taguig - MicroSourcing

Paglalarawan

Discover your 100% YOU with MicroSourcing

Position: Senior Design Specialist (B2B AU Telco Pre-Sales)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Be a part of something big at Microsourcing

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry

Job Summary:

The Senior Design Specialist is a pre-sales role focused on engaging directly with customers to deliver solutions across one or more technology towers. This position collaborates with customers and internal stakeholders to develop solutions that address client and prospect business needs.

The role involves designing and pricing solutions based on approved architectures or pricing models, while leveraging internal toolsets. Acting as a key contributor in the sales engagement process, the Design Specialist works closely with Account Teams and customers to deliver exceptional customer experiences and financial outcomes through technical support and solution design.

Your Role:

As a Senior Design Specialist , you will:

• Collaborate with customers and internal stakeholders to design solutions aligned with business requirements.
• Design and price solutions using approved architectures and quoting tools.
• Provide advanced expertise on internal toolsets and guiding customers through solution options.
• Support pre-sales processes with accurate and detailed proposals.
• Ensure solutions meet design intent and adhere to standard delivery models.
• Support Enterprise sales teams in detailed design, network access qualification, and handover to delivery stages for fixed carriage products.
• Act as the technical lead for contemporary WAN solutions, educating customers on transformative capabilities and demonstrating self-serve portals.
• Investigate customer ICT environments and design integration strategies for new services.
• Serve as a subject matter expert on products, services, and processes, sharing knowledge with sales teams, customers, and improvement initiatives.
• Managed Network Services (MNS): Support customer solutions by managing modifications, additions, and changes to implemented MNS solutions.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to conduct feasibility studies for connectivity and infrastructure projects.
• Customer-Centric Approach: Demonstrated commitment and proven track record of delivering exceptional customer experiences with a strong service-oriented mindset.
• Compliance & Risk Management: Maintain 100% adherence to compliance and risk training requirements, ensuring operational excellence.

Pre-Sales Support

• Advise sales teams on solution options based on customer requirements.
• Conduct demonstrations and convey new possibilities of contemporary WAN services.
• Respond to proactive or tender quoting engagements for carriage components.

Design and Integration

• Collaborate with customers to understand ICT environments and agree on configurations for service integration.
• Document configurations in systems for ordering and provisioning.
• Educate customers on self-service portals and decision-making processes.
• Maintain expertise in low-level design for:
• Telecommunications carrier products
• Data, voice, and wireless customer premises equipment (network-centric equipment)
• Contact centre solutions (pre-sales)
• Modular project work to implement updates and changes to managed services
• Use product knowledge and design skills to add technical detail into solutions, proposals, and quotes for standard and non-standard products.
• Contribute to customer experience through customer-focused interactions internally and externally.
• Participate in all required meetings as per business requirements.

Team Coordination

• Manage pre-sales, post-sales work, and ICT MACs as required.
• Provide ad hoc training to new Design Specialists and Consulting Architects (CAs).

Process and Product Development

• Collaborate with Product Managers to represent the Design Specialist team in new product development, UAT, and process improvements.
• Share updates on product processes and capabilities with stakeholders.
• Attend meetings and workshops on behalf of the team.

Operational Excellence

• Raise and track tickets in Nucleus for documentation and reporting.
• Act as 1st Level of escalation in Manila Team for addressing issues impacting daily activities and team morale.
• Act as a back-up as needed managing dropboxes and assigning work.

What You Need:

Non-negotiables

• At least 5 years of experience in ICT solution design or architecture roles.
• Tertiary qualification in IT, Engineering/ECE, or equivalent industry certifications.
• Knowledge of network, carriage, and security technology.
• Proven experience in pre-sales or customer-facing technical roles.
• Strong consulting, communication, and presentation skills.
• Strong interpersonal and relationship-building skills.
• Ability to operate in a matrixed environment and manage competing priorities.
• Analytical and problem-solving mindset.
• Adaptability and continuous learning orientation.
• Demonstrated ability to lead by influence and collaborate across diverse teams.
• Proven ability to take initiative and drive strategic improvements.
• Interest in developing leadership capabilities and contributing to team culture and direction.

Preferred skills/expertise

• Certifications in relevant technology domains (e.g., Network, Security).
• Experience with change management and service management frameworks.
• Familiarity with sales methodologies.
• Exposure to contract, risk, and commercial considerations.
• Familiarity with office productivity tools, ITSM tools, and similar platforms.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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