Assistant Chief Concierge - Philippines, Pilipinas - Solaire Resort

Paglalarawan

Position Summary

Under the general direction of the Director – Transportation & Concierge and within the limits established by Hotel policies and procedures, oversees and directs all aspects of the Concierge operations. As a Team Member, continually strives to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations and guidelines of the Hotel.

Job Responsibilities

• Has full awareness and assists Chief Concierge in managing and supervising all tasks of all Concierge Team Members.
• Provides information pertaining to all Hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to the guests.
• Is always prepared to recommend first and foremost the Hotel's own F&B outlets before any other, making himself familiar with the operating hours and each outlet's specialty.
• Ensures that the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
• Coordinates the paging of guests in the lobby, F&B outlets, and where considered appropriate by the Management.
• Is responsible for the maintenance of the Hotel information directory and ensures that the information shown is current and accurate at all times.
• Acts as the postmaster of the Hotel; sells stamps and ensures proper inventory.
• Ensures that all Concierge and Bell Service equipment are accounted for and are always in good condition.
• Maintains and controls the use of the luggage and storage rooms.
• Performs related duties and special project as assigned.
• Maintains the communication logbook of his/her section.
• Provides input for Hotel Operations General Meetings.
• Evaluates Concierge Team Members and carries out performance appraisal as required.
• Monitors appropriate standards of conduct, uniform, grooming, hygiene and appearance of Concierge and Bell Service Team Members.
• Is fully conversant with all Hotel emergency procedures.
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Assumes other duties assigned by Management as required.
• Supervises and directs Concierge and Bell Service activities and Concierge and Bell Service Team Members.
• Is responsible for the efficient sorting and distribution of guest's and administration's mail and documents received by Concierge /section in absence of the Chief Concierge
• Handles problems associated with guests and liaises with department heads or executive management in the absence of the Chief Concierge
• Conducts monthly meeting of his/her section in absence of Chief Concierge.
• Identifies training needs and conducts training sessions accordingly.

Competencies

• Good knowledge of Hotel facilities and services
• Diploma holder in Hospitality Management or related disciplines; member of Les Clefs D'Or preferred.
• Has the Initiative, organized, detail-oriented; excellent communication, interpersonal and supervisory skills; highly sociable and outgoing
• Good command of both written and spoken English; knowledge of another foreign language is an advantage
• Has a minimum 3 years relevant experience in supervisory level in Concierge operations in the Hotel industry