Cloud Support Engineer - Manila - 24x7 Direct

    24x7 Direct
    24x7 Direct Manila

    5 araw ang nakalipas

    ₱500,000 - ₱1,500,000 (PHP) bawat taon *
    Paglalarawan

    This is a remote position.

    Philippine-based Filipino Applicants

    SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
    • with possibility of covering UK and US shift as required
    • Public Holidays may also be on-call, as required
    As a Cloud Support Engineer, you'll provide hands-on technical support in a healthcare environment, working closely with experienced engineers to build skills across cloud platforms, networking, and enterprise IT support. This is a remote role with rotating shifts to support UK and Australian operations, including scheduled weekends and public holidays.

    Key Responsibilities
    • Provide first and second-level IT support via phone, email, and remote tools
    • Troubleshoot and resolve technical issues, escalating complex cases when required
    • Monitor and support cloud infrastructure, backups, and system performance
    • Assist with basic network configurations (VPNs, VLANs, routing)
    • Support telephony systems and IT equipment deployments
    • Perform system updates, patching, and basic security monitoring
    • Maintain clear documentation and contribute to process improvements
    • Work alongside senior engineers on projects and ongoing learning initiatives


    Requirements

    • 1–3 years' experience in an MSP or IT support environment is absolutely required
    • Relevant IT qualification or hands-on support experience
    • Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
    • Strong communication and customer service skills
    • Eagerness to learn, problem-solve, and work in a fast-paced environment
    • Ability to work independently and as part of a team
    • Flexible availability for rotating shifts, weekends, and public holidays

    Core Skills
    • First and second-level technical support experience
    • Problem-solving and analytical thinking
    • Time management and organisational skills
    • Basic cloud platform exposure (monitoring, backups, infrastructure support)
    • Familiarity with remote support tools
    • Documentation and process-following skills
    • Team collaboration and adaptability in a fast-paced environment

    Nice to Have (Not Non-Negotiable)
    • Knowledge of VLANs, VPNs, routing, and firewalls
    • Experience with virtualization (VMware, Hyper-V)
    • Exposure to Linux environments
    • Relevant IT certifications (CompTIA, Microsoft, Cisco)

    Work Environment & Expectations

    While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

    This role requires:

    • Discipline and commitment to set working hours (strict shift times, not flexible)

    • Use of time tracking software during work hours

    • Active participation in team and client calls with your camera ON

    • Consistent availability and responsiveness throughout your shift

    • Treating this as a long-term, full-time job—not a side gig or freelance task

    Payroll is processed bi-monthly.

    We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.


    Benefits

    Monthly Salary: Php45,000
    Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
    You will be paid extra for overtime and Philippines public holidays
    Probation: 6 months and after Probation
    • days annual leave credits
    • days of sick leave
    HMO offered after 6-months probation
    Eligible for 13th Month Pay after 30 days
    Annual Salary Review
    Laptop provided after 30 days
    Permanent work-from-home role. You will have to use your own internet.
    10.   SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
    • with possibility of covering UK and US shift as required
    • Public Holidays may also be on-call, as required

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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