- with possibility of covering UK and US shift as required
- Public Holidays may also be on-call, as required
- Provide first and second-level IT support via phone, email, and remote tools
- Troubleshoot and resolve technical issues, escalating complex cases when required
- Monitor and support cloud infrastructure, backups, and system performance
- Assist with basic network configurations (VPNs, VLANs, routing)
- Support telephony systems and IT equipment deployments
- Perform system updates, patching, and basic security monitoring
- Maintain clear documentation and contribute to process improvements
- Work alongside senior engineers on projects and ongoing learning initiatives
- 1–3 years' experience in an MSP or IT support environment is absolutely required
- Relevant IT qualification or hands-on support experience
- Basic knowledge of networking (TCP/IP, DNS, DHCP) and Windows environments
- Strong communication and customer service skills
- Eagerness to learn, problem-solve, and work in a fast-paced environment
- Ability to work independently and as part of a team
- Flexible availability for rotating shifts, weekends, and public holidays
- First and second-level technical support experience
- Problem-solving and analytical thinking
- Time management and organisational skills
- Basic cloud platform exposure (monitoring, backups, infrastructure support)
- Familiarity with remote support tools
- Documentation and process-following skills
- Team collaboration and adaptability in a fast-paced environment
- Knowledge of VLANs, VPNs, routing, and firewalls
- Experience with virtualization (VMware, Hyper-V)
- Exposure to Linux environments
- Relevant IT certifications (CompTIA, Microsoft, Cisco)
- days annual leave credits
- days of sick leave
- with possibility of covering UK and US shift as required
- Public Holidays may also be on-call, as required
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· Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. · We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions ...
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+We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development implementation and maintenance services. · +Must be a graduate of a BS in Information Technology Computer Science Information System or any related courses · Kno ...
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We are excited to welcome talented individuals looking to grow alongside us. As a Support Engineer- IT Infrastructure you'll help employees stay productive by providing friendly responsive support across Windows and macOS devices collaboration tools and business applications. · 1 ...
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About Zone & Co. is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. · We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. ...
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We are seeking a highly motivated and experienced Technical Support Engineer (Partner Support Engineer) to join our dynamic Global Partner Support team. · This is an exciting opportunity for a problem-solver with a passion for customer service, technical troubleshooting, and cros ...
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Work Setup: Hybrid (On-site for five to six weeks during their training at Sanctum, SM-North EDSA,QC then once-a-week after) · Schedule: 3pm - 12mn MNL | 10pm - 7am MNL (must be open to a shifting schedule) · Equipment: Company Provided · Start Date: ASAP · What does a day in the ...
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We're looking for an Applications Support Engineer to join our team. · As a key member of the Applications Support Team, the Applications Support Engineer will be responsible for monitoring and maintaining an organization's application and network infrastructure, ensuring optimal ...
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Work Setup: Hybrid (On-site for five to six weeks during their training at Sanctum, SM-North EDSA,QC then once-a-week after) · Schedule: 3pm - 12mn MNL | 10pm - 7am MNL (must be open to a shifting schedule) · Equipment: Company Provided · Start Date: ASAP · What does a day in the ...
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Junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. · ...
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Maintaining and upgrading software applications. · ...
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We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. · Analysis of Applications Systems in order to prevent incidents from reoccurring · Expand knowledge base of operating procedures/runbooks for supporte ...
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Para lamang sa mga rehistradong miyembro
Job Summary · The two major goals of our client's IT Department are: · 1. Keeping our coworkers productive by quickly resolving issues that arise and putting (where possible) solutions in place to prevent issues from impacting productivity. If our coworker's productivity suffers ...
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Cloud Support Engineer - Manila - 24x7 Direct
Paglalarawan
This is a remote position.
Philippine-based Filipino ApplicantsSHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
Key Responsibilities
Requirements
Core Skills
Nice to Have (Not Non-Negotiable)
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
Payroll is processed bi-monthly.
We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.
Benefits
Monthly Salary: Php45,000Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
You will be paid extra for overtime and Philippines public holidays
Probation: 6 months and after Probation
Eligible for 13th Month Pay after 30 days
Annual Salary Review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 9 AM to 6 PM Philippine time, Monday to Friday
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