Dayshift, WFH - Pasig Central Post Office - Scale-X Solutions

Paglalarawan

This is a remote position.

DAYSHIFT, REMOTE - Service Manager 
   Full Time (40 hours per week)
   VA Rate : $10 AUD per hour (negotiable*)    Work Arrangement: Remote (Philippines-based)
   Industry : Australia Healthcare/NDIS 

ROLE PURPOSE
The Service Manager (VA) supports day-to-day operations including staff rostering, shift changes, documentation, reporting, and stakeholder communication. No prior NDIS knowledge is required; training will be provided.

KEY RESPONSIBILITIES
1. Staff Operations & Rostering
- Manage daily rosters and shift changes
- Handle cancellations and urgent replacements
- Track staff availability and leave
2. Participant, Family & Stakeholder Communication
- Maintain relationships with participants and families
- Communicate updates to Support Coordinators
- Prepare and send monthly participant reports
3. Documentation & Compliance
- Ensure staff and participant files are complete and current
- Identify missing documents and follow up completion
- Maintain accurate digital records
4. Meetings & Reporting
- Coordinate staff meetings
- Prepare agendas, minutes, and action items
- Produce weekly and monthly reports for the Director
5. Problem Solving
- Identify operational risks and propose solutions
- Escalate critical issues appropriately
REQUIRED SKILLS
Essential
- Strong organisational and time management skills
- Excellent written and verbal English
- Strong problem-solving skills
- Proficient in Microsoft Word and Excel
- Experience using Zoho One
- Experience using ShiftCare or similar systems
KEY PERFORMANCE INDICATORS (KPIs)
- Roster accuracy 98%≥
- Unfilled shifts < 2% per month
- 100% on-time monthly reports
- Participant and staff files 99% compliant≥
- Queries responded to within 24 hours

Requirements

NON NEGOTIABLE HIRING REQUIREMENTS

• MUST HAVE medical field background (nurse/psychologist,etc) Essentia
  
• Strong organisational and time management skills - Excellent written and verbal English
  
• Proficient in Microsoft Word and Excel
  
• Experience using Zoho One - Experience using ShiftCare or similar systems
  
• Strong problem-solving skills