Real Time Analyst - Bacolod

We are looking for talented individuals like you to join our team as a Real Time Analyst. As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. · Assists and directs the day-to-day call tr ...

The Real Time Analyst will monitor and manage call volume queues in real-time to meet daily Service Level targets and maintain intraday service consistency. The role requires strong analytical skills and proficiency in data interpretation. · Must have the passion for excellence, ...

Generates schedules accordingly to meet business requirements enabling superior customer service adjusts schedules based on actual scenarios provides overtime requirements/voluntary time off ensures efficient effective staffing monitors queue real-time tracks documents communicat ...

Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. · Develops forecasts (13+ weeks through 52-week projections) of the number of interactions ...

The Workforce Management Real-Time Analyst/Officer will serve as an analyst on the identification and interpretation of trends and insights with respect to workforce planning. · ...

+The Workforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. · +Supervises 20 Real Time Analysts Globally · Perform one-on-one coaching with the RTAs · ...

Apply today and start your journey with Ubiquity · The Responsibilities:Responsible for tracking forecasting analyzing real time management and planning of assigned call volume headcount requirements shrinkage attrition and handle time goals throughout the group sites. · ...

The Claims Analyst processes claims including receiving information from clients and entering appropriate information into the company's database. · Checks documents received from claimant or intermediary and ensure their correctnessEvaluate each claim and make necessary recommen ...

We're looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Bacolod site. · The Workforce Manager possesses a strong knowledge of real time management workforce scheduling employees workload forecasting staff planning re ...

Bea partofTranscom'sawesome teamasAWorkforcemanagersiteinBacolod.We'relookingforatentedindividualstojointeam. · Leadgeographicallydispersedteamofanalystschargedwithplanning,scheduling,movinganalyzingandmanagingcontactcenterqueuesbasedonhistoricalandrealtimeworkloadandstaffingtren ...

Collaborate closely with the Operations Analyst to review operational data, analyze trends, · and identify opportunities for process improvement across hotel operations. Participate in regular revenue management calls, · providing operational insights and supporting strategy disc ...

We are hiring a Senior Accounting Analyst to consolidate financial statement preparation and reporting in a fast-growing BPO company. · ...

The Accounting Analyst must have a degree in Accountancy, Management Accounting, · Accounting Technology or Financial Management. · 1-2 years of experience in accounting or finance. · Must be computer literate with related work experience in accounting and · in computerized acco ...

The Senior IT Infrastructure & Asset Compliance Officer ensures our physical workspace is a high-performance engine for our clients. · ...

The Local Number Portability (LNP) manages the day-to-day operational components for the service delivery including number porting, acquiring new numbers, CNAM/DL and number management. This includes but may not be exclusive to process orders using carrier portals and internal da ...

We are seeking a Number Provisioning Analyst to join our global telecommunications team. · ...

The Senior Fund Accountant will review daily reconciliation and reporting work of Associate Accountants, assist Director/Associate Directors in managing day-to-day transactions, prepare time budget for engagements, and develop client contacts. · Reviews daily reconciliation and r ...

We are looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Bacolod site.Join our Transcom Family as a Workforce Manager · The Workforce Manager possesses a strong knowledge of real time management workforce, · scheduli ...

We are hiring a Workforce Planning Financial Analyst who will combine operational data, financial modeling, and recruitment metrics to ensure our talent strategy aligns with growth demands. · ...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Bacolod site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduli ...