- Design, specify and develop project scopes for local and wide area network and equipment upgrades.
- Diagnose and troubleshoot network problems over the telephone to determine the source of the problem.
- Provide level 2 and 3 technical analysis to clients to include general troubleshooting, event logs, analysis, various system settings.
- Support implementation of project as needed.
- Assist other departments with technical assistance and information as needed.
- Provide remote support for end-users.
- Provide onsite support for end-users.
- Support switches, Wireless AP's, Firewalls, and Voip infrastructure.
- Prioritize requests for technical assistance.
- Provide technical support for projects, including scoping, engineering, and management.
- Document processes and procedures as required to assist customers, and to assist team members, includes knowledgebase articles, asset management, SOPs.
- Participate in On Call rotation for network related support. The On Call rotation period is 7 days. The frequency of rotation is based on staff numbers.
- Other duties as the supervisor deems necessary.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
- Four (4) years of hands-on working experience supporting hardware, and software relating to switches, routers, AP's, firewalls and VoIP phones.
- Experience working with third party vendors, contractors, and providers to assist customers with service outages.
- Experience working in a team-oriented, collaborative environment.
- Hands on network equipment support.
- CompTIA Core Certifications such as A+, Network+, or comparable work experience or equivalent other industry certifications
- Comfortable interacting with clients remotely and in person onsite
- Technical degree from an accredited college or university with course work in computer science a plus.
- Minimum four years experience offering network support in medium to large office environment.
- CCNA, or/and CCNP, or/and Network + or equivalent experience.
- Experience supporting MSP clients a plus.
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Network Support Specialist - Other - Philippines, Pilipinas - Quess Philippines Corp
Paglalarawan
:Dynamic Quest is a regional MSP with a culture of excellence and an eye for quality. We pride ourselves on being a place where our team is strong and individual achievement is celebrated.
In short, if you are a strong achiever, self-motivated individual with sharp technical skills and a desire to provide top shelf customer support then this is the job you have been looking for.
We are currently seeking to hire a Network and Voice Engineer (T3) to provide remote support to our clients and when required onside support as well.
Dynamic Quest has built a very successful business by always keeping this simple fact in mind:our business exists solely to help our clients achieve their core business objectives. We have taken this set of fundamental business needs and embedded it into our company culture to ensure that all our team members understand and focus on the needs of our clients as a primary objective
POSITION SUMMARY:
Monitor, manage and support client technologies through Dynamic Quest Tools and Systems. Primary focus is on networking, routing, firewalls, wireless, and VoIP troubleshooting and remediation. This position is an Escalation point within the department for tickets that need a senior network resource. Additionally, this position will assist in network project deployment and remote set up and configuration.
JOB DUTIES
REQUIREMENTS
REQUIREMENTS
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