Coaching Consultant - Mabalacat, Central Luzon
Para lamang sa mga rehistradong miyembro Mabalacat, Central Luzon, Pilipinas
1 buwan ang nakalipas
* Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
Job summary
Coaching Consultants are trusted subject matter experts that act as an advisor to call center Site Directors.
Responsibilities
- Provide expertise in the planning, facilitation, and organization of coaching initiatives with employee leadership for both frontline and professional teams
- Continually conduct needs assessments to design and develop coaching initiatives
- Observe performance coaching sessions and provide analysis and reporting on the quality and effectiveness of the leader
- Attend, observe, and facilitate regular coaching and leadership sessions to develop leaders
- Providing coaching and guidance to new users on the platform looking to improve their metrics
- Facilitate or coach to the implementation of and education on new tools and resources available to call center management and employees
- Counsel stakeholders to solve problems and remedy issues of decreased productivity and efficiency
- Assist with the development of Individual Development Plans and performance action plans
- Working with the engineering team to identify new features and feature improvements to better our end-user experience
- Manage multiple cross-functional learning and performance support projects
Paglalarawan ng trabaho
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