Senior Workforce Manager - Eastwood, Metro Manila

We are seeking a Senior Manager, Workforce Management to join our team. The ideal candidate will have over 5 years of experience in Workforce Management and strong analytical and management skills. · ...

Responsible for creating long/short term demand forecast models using advanced business knowledge of key contact volume drivers for both call and back office workload volumes for multiple business segments. · ...

The BPO Operations Manager is responsible for leading daily operations to ensure service delivery excellence accurate staffing forecasts and optimal performance through real-time data analysis. · This role drives operational efficiency by translating live performance data into ac ...

About the role · We are seeking an experienced Merchandiser/Butcher/Meat Cutter to join our team at MKS WORKFORCE MANAGEMENT SERVICES INC' in Eastwood, Quezon City, Metro Manila. This is a full-time position that will be responsible for the preparation, display, and sale of hig ...

We are looking for Team Lead with HCM experience to join our team ASAP. · We require a leader who can coordinate internal teams to implement effective business solutions and ensure excellent customer service. · In this role you will oversee the quality of deliverables, manage tea ...

The Associate Real Time Reports Analyst will manage various workforce management systems, identify triggers, provide essential input to leadership teams, and monitor adherence in real-time. · ...

Position: Operations -Team Leader- HCM · Location: Eastwood, Quezon City · Salary: up to 42k package · Work set up: On-site · Work shift: Shifting · Target start date: ASAP · Headcount: 5 · Your Day-to-Day · Lead and deliver complex client engagements and coordinate with internal ...

The Recruitment Coordinator supports Talent Acquisition and Client Delivery functions by ensuring smooth, efficient, · and high-quality recruitment experience for both candidates and hiring teams.* Exceptional communication and organizational skills* Strong ability to manage high ...

We're looking for a Team Leader who knows how to run a floor, coach agents, and keep logistics operations moving smoothly. · ...

Account: US Payroll Shared Services - Pioneer account · Channel: Voice account · Qualifications: · 3–5+ years of progressive experience in service and/or technical support roles (L2) · Excellent verbal and written communication skills in English are needed. · Flexible and amenabl ...

As a Workforce Queue Analyst you will be a key player in ensuring our contact centers run at peak performance. · ...

Job Purpose · The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements. This role drives performance, productivity, and profitability t ...

We're looking for an HR Manager to oversee the full HR operations of our multi-awarded organization. · The successful candidate will support our global client roster across Australia, the UK, and the US by ensuring our workforce remains engaged, · equipped and consistently delive ...

The HR Operations Coordinator III provides support for HR programs processes and systems across multiple sites ensuring compliance with corporate policies and employment regulations managing HR transactions and serving as a key resource for employees and managers. · The Coordinat ...

Main Accountabilities · Data analysis & reporting · Develop and execute SQL queries to extract, join, and transform data from a RDBMS (MS SQL Server). · Maintain and enhance existing SSIS runtime packages and underlying data models. · Monitor operational reporting systems, identi ...

We are seeking a highly motivated and detail-oriented Talent Acquisition Specialist to join our recruitment team,focusing on Support and Leadership Hiring. · This role will be responsible for managing the end-to-end recruitment lifecycle, · from understanding the hiring needs to ...

· Position Summary: · We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to customers and internal teams using our CRM tool and measurement reports. You will le ...

The Client Relationship Manager is responsible for driving operational excellence and client success within BPO engagements. · Ensures proper implementation and delivery of contracted BPO services in alignment with agreed scope SLAs performance standards. · Serves as the primary ...

We are seeking an Operations Manager to join our dynamic team assisting Amazon Freight Partners in United States. · Manage and optimize the daily dispatch operations, including routing, fleet management,and driver schedulingAnalyze dispatch data identify areas for improvement imp ...

We're launching an exciting Logistics account and we're looking for a high-impact Trainer who knows how to turn new hires into production-ready rockstars. · If you've handled logistics programs in a BPO setup and you're confident managing both classroom and nesting environments, ...