CS Team Lead - San Pedro
4 linggo ang nakalipas
Job summary
The Technical Support Team Leader is responsible for leading coaching and supporting a team of Technical Support Representatives handling customer service and basic-to-intermediate technical concerns for a telecommunications account.Responsibilities
- Supervise and manage a team of Technical Support Representatives handling telco-related concerns (e.g., connectivity mobile broadband devices and billing-related technical issues)
- Conduct regular coaching sessions performance reviews and feedback discussions.
Paglalarawan ng trabaho
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