- Coordinates audit requests for assigned customer account (s)
- Ensures assigned inspector has appropriate skill set and qualifications for audit assignments
- Ensures audits are coordinated effectively and according to each accounts' expectations.
- Responds promptly to client and inspector inquiries.
- Reviews and analyzes audits for accuracy and integrity of information.
- Updates Manager with critical information requiring further analysis.
- Works to complete accurate bill records at audit completion.
- All efforts aim to improve customer service and audit quality and maintain positive relations with customer (s) and the inspector base.
- Receives inspection/audit requests from clients; updates dealer maintenance with accurate location information and appropriate inspector choice.
- Coordinates scheduling for qualified inspector within client timelines and Quiktrak profitability guidelines.
- Communicates promptly with both inspectors and /or management team with regards to updates, questions or problems with jobs.
- Coordinates Pre-calls with the Regional Managers to ensure inspectors understand the procedures specific to the account (s).
- Documents feedback for each inspector to improve quality.
- Reviews audit results for accuracy and validity and changes the status to approved, so the completed product is sent to the client.
- Conducts analysis on audits that meet specific criteria, utilizing a variety of Quality Assurance reports, determining if there are any potential exposures.
- Updates Manager and/or Regional Managers if potential exposures exist.
- Documents rating for each audit to improve quality.
- Maintains audit list to ensure timely transfer of information to client.
- Works directly with manager, teammates and clients for continuous process improvement
- Maintains billing records for each job completed, to ensure billing and pay are accurate.
- Ensuring that the processes are delivering their intended outputs (ISO 9001 :2015)
Customer Support Administrator - Cagayan Valley, Pilipinas - Encora Inc.
Paglalarawan
Encora is a global Software and Digital Engineering company that helps business overcome the Software Engineering Talent shortage and provides next-gen services and such as Predictive Analysis, Artificial Intelligence & Machine Learning, IoT, Cloud, and Test Automation. We count with 16 global offices and 25 innovation labs.Our Software Engineering experts work with leading-edge technology companies to improve their speed to impact.
General Summary:
The essential functions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.
Duties and responsibilities