IT Service Desk - Taguig
3 linggo ang nakalipas
Job summary
Provides First and second-line investigation and diagnosis resolves and closes incidents/service requests as per Service desk procedures & allocated timelines escalates unresolved incidents/service requests within agreed timescales logs relevant incident/service request details per Service desk procedures communicates with client regarding incident progress ensures tickets are always updated until issues are resolved managings prioritizing and documenting incoming questions and support requests by phone email chat or in person resolving technical issues quickly efficiently installing configuring necessary software meeting end-user needs escalating any serious problems to relevant departments teams ensuring optimal network performance performing system updates tests maintenance avoiding service interruptions monitoring reporting service desk tickets analyzing IT incident reports questions identify trends recommending changes preventing future problems producing user manuals guidance for end-users createsmaintains documentation on Back Desk special events coverage local network supports assists centralized Network team hardwaresoftware selection procurement setup installation configuration upgrades monitoring troubleshooting user account creation/deletion file permissions laptop/desktop backup management maintenance assist all Joiners Movers Leavers tasks respective site involved Stock Asset Management activities coordinate Stock Management.
Paglalarawan ng trabaho
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