- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we'll always find EMPATHY
- Answer client queries with enthusiasm, courtesy, and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Support associates with their general queries and needs
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- You are expected to deliver service excellence and maximize customer satisfaction
- Work with the external team to stay updated on product and service knowledge
- At least a bachelor's degree in any field you're passionate about
- 2 to 3 years of customer service experience (may it be email, phone, or chat support)
- Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Experience with CRM
- 50-60 words per minute typing speed
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools
- Health Insurance
- Training & Development
- HMO on-day-one
- Paid Bereavement & Family Leave
- Flexitime
- Maternity Leave
- Paternity Leave
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Solo/Single Parent Leave
- Special Leave Benefits for Women
- Mental Health Support
-
Chat (Non-Voice) Call Center / Mass Hiring - CSR Cebu
Natagpuan sa: Foundit PH A2 - 2 oras ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the worldâs biggest and most sought-after brands · QUALIFICATIONS · at least hs grad · With 6 months call center ...
-
Call Center
Natagpuan sa: Foundit PH A2 - 2 oras ang nakalipas
Neksjob Philippines Central Visayas, Philippines, Pilipinas Buong orasAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the worldâs biggest and most sought-after brands · Minimum Requirements · at least 3 months BPO exp · At least h ...
-
Corporate Travel Accounts CSR
Natagpuan sa: Foundit PH A2 - 6 oras ang nakalipas
Neksjob Philippines Central Visayas, PilipinasAs a Call Center Representative, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the worldâs biggest and most sought-after brands. · Your day-to-day in a nutshell Answering incoming ca ...
-
GDS Expert
Natagpuan sa: Foundit PH A2 - 6 oras ang nakalipas
Neksjob Philippines Central Visayas, PilipinasCorporate Travel Account · Salary Package: PHP28000/month · As a Call Center Representative, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after b ...
-
Sales Application Engineer
Natagpuan sa: Foundit PH A2 - 6 oras ang nakalipas
BRAAMD, Inc. Central Visayas, Pilipinas Buong orasSales & Application Engineer (SAE) · REQUIREMENTS · Graduate of engineering course preferably ME, EE and ECE. · With at least 2 years experience in industrial sales and distribution (Engineering/Technical/IT/Industrial/Construction or equivalent). · Driving, instrumentation backg ...
-
Travel Agent
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
Neksjob Philippines Central Visayas, PilipinasA travel agent is a professional who specializes in planning and booking travel arrangements for individuals or groups. They provide expert advice, personalized recommendations, and assistance in arranging flights, accommodations, transportation, tours, and other travel-related s ...
-
Call Center
Natagpuan sa: Trabajos diarios PH C2 - 5 araw ang nakalipas
Neksjob CEBU, PilipinasAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world's biggest and most sought-after brands · Minimum Requirements? · at least 3 months BPO exp · At least ...
-
Accounts Receivable Analyst
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
Pilmico Philippines, Central Visayas, Pilipinas Buong orasCompany Description · Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to ...
-
Associate Product Manager
Natagpuan sa: Foundit PH A2 - 6 oras ang nakalipas
Hawodtechsolutions Central Visayas, Pilipinas Buong orasJob Description: · Job Overview · You will help manage the development and launch process across multiple product lines. Our solutions are in high demand by companies who need to manage and automate privacy compliance. This position is located in Cebu, Philippines, and reports t ...
-
Senior Training and Quality Manager
Natagpuan sa: Foundit PH A2 - 6 oras ang nakalipas
Dynata Central Visayas, Pilipinas Buong orasPosition Summary · The Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be tasked with the development, implementation, and continual improvement of training and quality assurance programs across ...
-
Toll Mill FG Planner
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Pilmico Central Visayas, Pilipinas Buong orasCompany Description · Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to ...
-
Analytics Engineer
Natagpuan sa: Foundit PH A2 - 6 oras ang nakalipas
BARK Central Visayas, Pilipinas· Philippines Remote/ Full-Time / US Hours · ABOUT BARK · Here at BARK, we love dogs and their people. We're looking to make all dogs happy throughout the entire world (we're not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, eve ...
Senior Customer Advocate - Eastern Visayas, Pilipinas - Boldr
Paglalarawan
A LITTLE BIT ABOUT BoldrA Senior Customer Advocate interacts with clients' customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints. At the same time, you provide support to customer advocates and associates on general account needs, queries. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
What Will You Do
YOU HAVE...