Specialist, Billing - Taguig - AECOM Singapore Pte Ltd

    AECOM Singapore Pte Ltd
    AECOM Singapore Pte Ltd Taguig

    1 linggo ang nakalipas

    Buong oras
    Paglalarawan

    This role will be responsible for performing the end-to-end processes of billing which includes but not limited to invoice creation & credit note cancellation servicing at least one or more region.

    • Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
    • Assigned invoices may range from moderately complex to complex transactions.
    • Update client billing information and instructions and billing rates.
    • Gather and review backup documentations for billing purposes.
    • Perform revenue recalculation steps in Oracle.
    • Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
    • Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
    • Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
    • Participate in governance meetings with Operations Team and/or clients.
    • Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.
    • Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
    • May support Team Lead in data gathering and report generation.
    • Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
    • Perform transition-related activities such as process training & desktop procedures creation.
    • Support selected simple process improvement initiatives to streamline processes.

    Qualifications

    Minimum Requirements:

    • Bachelor's degree in Finance & Accounting or any Business-related course.
    • 3-4 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
    • Excellent communications skills in both written and spoken English.
    • Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
    • Advance knowledge and understanding of accounting standards and procedures and internal controls.
    • Experience working with ERP, e.i., Oracle Systems or SAP is preferred.
    • Previous experience in process migration/transition is preferred.
    • Experience working in Shared Services or BPO is preferred.

    Attributes:

    • Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
    • Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
    • Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
    • Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
    • Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
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