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Manila
Bridjet bright Fokou

Bridjet bright Fokou

French Bilingual Customer Support Specialist

Serbisyo sa Kustomer / Suporta

Manila, Capital District

Sosyal

Tungkol kay Bridjet bright Fokou:

French–English Bilingual Customer Support Specialist with 6+ years of experience providing exceptional customer service in BPO, telecom, travel, and service-oriented environments. Highly skilled in handling high-volume customer interactions, resolving inquiries efficiently, and delivering empathetic, solution-driven support across phone, email, and chat channels. Proven track record of maintaining 95%+ CSAT while meeting SLA and KPI targets.

Karanasan

French–English Bilingual Customer Support

Inbound & Outbound Call Handling

Customer Inquiry & Complaint Resolution

Account & Billing Support

Multi-Channel Support (Phone, Email, Chat)

CRM & Ticketing Systems (Salesforce, Zendesk, HubSpot, Freshdesk)

Conflict Resolution & De-escalation

SLA / KPI Compliance (CSAT, AHT, FCR)

Customer Satisfaction & Retention

Edukasyon

Bachelor Degree in Healthcare 

Mga propesyonal mula sa parehong sektor ng Serbisyo sa Kustomer / Suporta tulad ng Bridjet bright Fokou

Mga propesyonal mula sa iba't ibang sektor malapit sa Manila, Capital District