Aimee Anillo

customer service representative

Serbisyo sa Kustomer / Suporta

Manila, Capital District

Mga serbisyong inaalok

I am a dedicated and reliable professional with experience in customer support, collections, and client communication. I handle customer inquiries, follow up on accounts, and resolve concerns with professionalism, patience, and attention to detail. I’m comfortable working with scripts, CRMs, and remote tools, and I always make sure tasks are completed accurately and on time.

I value clear communication, confidentiality, and delivering quality service. I take pride in being dependable, easy to work with, and focused on helping businesses maintain strong customer relationships while achieving their goals. I am eager to grow with a long-term employer and contribute consistent results.

Customer support

Collections

Account management

Client communication

Billing assistance

Tinatayang halaga: ₱ 20,000 kada oras

Karanasan

I have hands-on experience in customer support and collections, where I handled inbound and outbound calls, responded to customer inquiries, followed up on accounts, and resolved issues in a timely and professional manner. I assisted customers with billing concerns, payment arrangements, and account updates while maintaining accuracy and confidentiality.

I am experienced in documenting interactions, using CRM systems, and following company policies and scripts. I consistently focus on clear communication, problem-solving, and maintaining positive customer relationships while meeting performance and productivity goals.

Edukasyon

Bachelor of Secondary Education (BSED)
Palawan State University
Completed up to 2nd Year College

Studied core subjects focused on communication, classroom management, lesson planning, and student assessment. The program strengthened my verbal and written communication skills, organization, documentation, and ability to explain information clearly. Through coursework and presentations, I developed confidence in handling discussions, following structured processes, and working with diverse individual's skills that are highly applicable to customer support and administrative roles