Elsie Alegre

▪ Responsible for addressing customer needs and ensuring they have a positive experience. ▪ To perform a customer service role, you need to use customer service skills. ▪ Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. ▪ Highly efficient planning, problem-solving, and communication skills.

PROFESSIONAL EXPERIENCE Globe Online Assistant (VA) / Acquiro Solutions And Tech Inc - (Globe Telecom) - BGC Taguig (November 2022 - D e c e m b e r 2 0 2 3 )

▪ Completed business correspondence, transcription, and data entry 

▪ Devised processes to boost long-term business success and increase profit levels ▪ Identified and resolved unauthorized, unsafe, or ineffective practices. 

▪ Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Operations Managaer / JTM Telemarketing Services (Broadband Sales Partner) - (Globe Telecom) -Sta. Rosa Laguna ( A u g u s t / 2 0 2 2 ) -( O c t / 2 0 2 2 ) 

▪ Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. ▪ Devised processes to boost long-term business success and increase profit levels ▪ Identified and resolved unauthorized, unsafe, or ineffective practices. ▪ Set, enforced, and optimized internal policies to maintain responsiveness to demands. Field Sales Supervisor /Atlasmax Marketing Corp. - (Globe Telecom) -Sta. Rosa Laguna ( J u n e 2 0 2 1 ) - ( J u n e / 2 0 2 2 ) ▪ Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service. ▪ Built constructive employee relationships to maintain workforce engagement, commitment and flexibility ▪ Accompanied sales representatives on site visits to resolve issues and foster and build relationships. ▪ Responsible for overseeing and managing all operations within the field. Retail Manager / GMP Telco Inc. - (Globe Telecom) – Sta Rosa Laguna ( J u n e 2 0 1 8 / ) - ( J u n e / 2 0 2 1 ) ▪ Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. ▪ Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized. ▪ Trained and developed new employees for ease of transition into team. ▪ Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused. A s s i s t a n t R e t a i l M a n a g e r / Asticom Technology Inc. - (Globe Telecom) -BGC Taguig ( N o v e m b e r / 2 0 1 7 ) -( J u n e / 2 0 1 8 ) ▪ Helped develop and consistently enforced top-notch customer service standards across departments. ▪ Monitored inventory management and assisted with accurate, cost effective ordering processes. ▪ Generated promotional plans designed to boost store traffic and revenue. ▪ Created employee work schedules for optimum coverage and labor cost control. Assistant Retail Manager / Excellent People’s MultI-Purpose Coop. (EPMPC)- (Globe Telecom) ( F e b r u a r y / 2 0 1 6 ) -( N o v e m b e r / 2 0 1 7 ) - T a g u i g ▪ Monitor sales performance and provide guidance and coaching to the sales team. ▪ Ensure a customer-focused approach to sales and service delivery. ▪ Support the Retail Manager in recruiting, training, and developing retail staff. ▪ Schedule staff shifts and manage staffing levels effectively.

A s s o c i a t e C o m p u t e r T e c h n o l o g y / Batangas State University G r a d u a t i o n Y e a r ( 2 0 1 3