Marion Christian Dacalos

Computer Engineer | System & Network Administrator

Telekomunikasyon

Cebu City, Cebu

Tungkol kay Marion Christian Dacalos:

Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with a background in implementing cybersecurity products, including firewalls, antivirus software, and intrusion prevention systems.

Karanasan

Head - Network Services and Information Technology (March 2017 - September 2023)

iTECH-RAR Solutions Inc., Cebu City, Cebu

Maintain network efficiency for subscribers.
Ensure zero downtime of internet connectivity to subscribers.
Overlook overall performance of IT's per offices/sites.
Identified departmental needs and made suggestions regarding technical direction.

Assistant System and Network Administrator (August 2015 - March 2017)

iTECH-RAR Solutions Inc., Cebu City, Cebu

Verified continuity of internet, cable TV, and telephone system services for users through technical expertise, assistance, and project coordination.
Drafted training materials and organized training sessions for new employees.
Monitored stability of network and wireless services to deliver comprehensive stability.
Performed system maintenance and upgrades, including patches, service packs, hotfixes, and new security configurations.

Email Support Representative (March 2014)

Aegis People Support, Cebu City, Cebu

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Email Support Representative (March 2013)

Aegis People Support, Cebu City, Cebu

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.