Norman Sorrel

Dear Sir/ Ma’am,

          I have 5 years of experience as a Telecommunication Carriers Managers and 4 years of Project Manager Head/Operations Manager.  I am confident that I can do all the responsibilities that this job entails. I am currently working at Veracity Synergy Solution Inc. and my main duties in this role are as follows:

• Operations Head
• Lead projects within a functional area while following corporate project management methodologies.
• Perform project management activities such as, assembling project teams, identifying appropriate resources and assigns individual responsibilities, developing schedules, writing charters, prepare and monitor project budgets and manage project quality, cost and delivery to ensure timely successful completion of projects.
• Delivers high level of customer satisfaction through execution of strong customer communication plans.
• Create and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Manages day-to-day operational aspects of a project and scope. Track project milestones and reviews deliverables prepared by team before passing to client.
• Proactively manage changes in project scope and identify potential crises and devise contingency plans.
• And coach mentors, motivate and supervise project team members, contractors and influence teams to take positive actions and accountability for their assigned work.
• Ensure project documents are complete for billing purposes.

• Project Management Head/Operations Manager
• Manages the customer’s project related issues and concerns;
• Managing the OVERALL timeline of the project;
• Checking the Implementation progress from time to time
• Oversee and support Project Coordinators and Documentations.

Comprehensive knowledge on product technology

• Maximize all company related resources (including manpower) and minimize unnecessary costs;
• Motivates the direct reports and the rest of the team members to build-up a culture of success.

I am particularly excited about the opportunity to bring my skills and expertise to your team and continue to work on complex projects that drive business success. I believed that strong commitment of employment advancement, responsibility competitive skills the innovative techniques I acquired from training and work experience bundle with analytical and strategic thinking, would make a valuable asset to your organization. 

I would welcome the opportunity to discuss my qualifications and learn more about the opportunity to your team. 

Thank you for considering my application. 

Sincerely,

Norman Sorrel 

• EMPLOYMENT RECORD

• OPERATION HEAD                                                                      Nov 22,2022 – Present

VSSI (Veracity Synergy Solutions Inc.)(Powerite)

• Manages the customer’s project related issues and concerns;
• Managing the OVERALL timeline of the project;
• Budget management
• Checking and updating the Commitment Timeline
• Challenge the deployment progress if necessary (i.e. delayed operation development)
• Checking the Implementation progress from time to time
• Oversee and support Project Coordinators and Documentations.
• Manages technical team
• Comprehensive knowledge on product technology 
• Integration knowledge 
• Provide Sales team with technical knowledge 
• Resolve customers’ enquiries or issues 
• Involve in design & dev’t. of new systems.
• Ensure timely and accuracy for reports
• Demonstrate high level of leadership skills 
• Manages implementation group
• Daily Deployment Report (update on tracker)
• Daily Accomplishment Report
• Deployment Significant Remarks/ Issues Report
• (VR and MR) – coordination with PM/Logistics
• Implementation Issues w/ Client – PM coordination
• Post acceptance issues – coordination with TSD
• Oversee the deployment progress and make plans on the necessary adjustments
• Permitting – RAAWA/SEC coordination with HR/PM
• Optimization of resources – manpower & logistics
• Manpower allocation – daily/weekly/monthly
• Manage updated list of manpower – capabilities/skill sets
• In-charge for VR, Tools & Manpower allocation
• Coordination with Warehouse/Logistics Dept.
• Delivering expectations from Project Management – seamless implementation of on-going projects.
• Ensure that the effectiveness and efficiency of works are carried out.
• Delegation of deployment.
• Delivering and execution of directives from Management
• Maximizing manpower resources – ensure no or less idle time from all project personnel.
• Working on a certain budget;
• Maximizing vehicle, tools and materials.
• Ensure prompt and timely responses on technical support requirements internally & externally.
• Coordination with appropriate personnel internally before addressing to the customer.
• Vast Technical Training and Development
• Compilation of Tickets and Data Analysis
• Improve project deliveries;
• Streamline the documentation process;
• Fast track the submission of acceptance documents for billing.
• Maximize all company related resources (including manpower) and minimize unnecessary costs;
• Motivates the direct reports and the rest of the team members to build-up a culture of success.

• OPERATIONS MANAGER                                                                 Aug 16,2021 – Nov 21,2022

FINSI (Fiber Infrastructure and Network Services Inc.)

• Coordinates with internal teams and sub con teams on project scope, timelines, Deliverables, and ensures all teams are on track to deliver project milestones.
• OLT and OSP facility augmentation, Serves as project supervisor on multiple FTTH projects
• Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process, Partners Management Presentation accomplishment presentation OSP.
• Determines the scope, budget, and schedules for existing and new OSP projects
• Schedule/Attend client meetings (conference calls and in-person)
• Develops mitigation and restoration procedures for emergency conditions
• Provide technical support to customers through remote and on-site trouble-shooting
• On-site Maintenance support for critical problems that can’t be solved by customer or local subcontractor according to SLA.
• Oversees resources planning and implementation of OSP projects at (Globe Milo Projects)
• Analyzes problems encountered in Fiber, OSP and MDU Construction, recommends and implement solutions accordingly
• Report/Updates stakeholders on the analysis, action plans and timelines
• Able to handle 6 OND teams, simultaneously monitoring 30 broadband teams for broadband project. 
• Maintains all project documentation and filing
• Manages and monitors budgeting, scheduling, and scoping tasks on multiple projects
• Provides communication on milestones, delivery, and general updates to key personnel
• Daily and weekly reporting on project milestones and updates

• BROADBAND Project Head

            FINSI (Fiber Infrastructure and Network Services Inc.)

• Partners Management Presentation
• Broadband Installation and Repair Performance target setting and monitoring
• Partners MANCOM Performance Presentation
• Provide technical solution planning and hands-on support for broadband.
• Prepares group operational reports and provide feedback to immediate superior on current operational status, problems if any and corrective actions taken to resolve such.
• Coordinates closely with Contractors regarding problems encountered during cable construction and ensures that Contractors strictly follow all Construction and Quality standards
• Follow up on aging tickets or escalations from Business team and ensure resolution & timelines
• Daily and weekly reporting on project milestones and update

•  SGMA AREA Head / VIP and HVC                        Aug 1,2017 – April 30,2021 

GLOBE TELECOM – CFS/BROADBAND

• Collaborate with the Senior Account Manager and Program Manager to ensure operational excellence
• Customer Management, Escalations handling VIPs. 
• Home network solutions designed to implementations
• Home Fiber network solutions, Designing in-house fiber cabling
• Customer Interaction, 2nd Level network and Last mile Resolution
• Responsible for on-site survey, installation, testing, commissioning and maintenance of broadband facilities HUAWEI, MSAN, FIBERHOME facilities. 
• Provide technical support to customers through remote and on-site trouble-shooting
• Spearhead and point person for Project Tech Squad, Special Project for Zobel’s and Ayala. Creating seamless wireless broadband connection for corporate and inhouse activities.
• Own and present to Senior Management and Stakeholders the overall service performance, issues and improvement initiatives

•  VG Mainstream Operations /OIC-Head Special Projects    Sept 1,2015 – July 30,2017                     

GLOBE TELECOM – COS/BROADBAND

• Managing Globe Partners/Contractors, Target settings and key plans
• Special Projects and Globe events set up. 
• Interface with third party to locate technical problems that may arise during the integration.
• Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
• SPOC for Product and other related teams to escalate service issues and complaints
• Conduct trending analysis and provide inputs on incident investigation and RCA
• Regular updates to Business on service performance and customer experience, key initiatives and incidents affecting service level
• Handling 40 Teams for NCR wide and 10 Teams for VISMIN, Taking care of the escalations and regular installation and repair for broadband.
• Attending board meeting with stakeholder for MDU planning of AYALA land. Preferably MDU projects for End-to-End broadband solution. Recent Project is Rockwell Land and Ayala Land MDU Project.
• Personal Technical Support of Globe CEO – Ernest Cu and Ayala Family, handling their personal broadband connections. Attending technical issues and concerns. Collaborating with their inhouse IT team ( SONOMA,Control4,AYALA Land and etc.)

• Technical Support/Team Lead                                          March 11,2011 – Aug 30,2015

            GLOBE TELECOM – PROVISIONING/NETWORK

• Provisioning of voice (DSL/WiMAX) using switches FUJITSU FETEX 150 and SOFTSWITCH by ZTE.
• Provisioning of port at AWS system (ISAM), E-OPS by ECI(MSAN) and IMANAGER U2000(HUAWEI). Provisioning of static and multi static IP using DSL Utility.
• Provisioning of LTE/4G accounts thru HLR/SAPC. Provisioning of WiMAX modem using 
• Provide key online support for field personnel and technician with regards to after sales concern and installation of DSL/voice and WiMAX accounts, restoration and analysis of legacy, MSAN cabinets and WiMAX BTS.

• EDUCATIONAL BACKGROUND

PATTS COLLEGE OF AERONAUTICS                                        School Year 2007– 20011

Bachelor of Business Administration                                   College Diploma, March

Major in Airfreight Operations and Marketing