Cristopher Bryan Faustino

Skilled Technologies with experience configuring computers, Operating Systems, Installation of Software and Peripheral devices to work within established company and security parameters, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

• Performs tasks and responsibilities of Analysts
• Performs additional out-of-scope tasks as provided by the management team including incident control, service level management, training, knowledge base article creation.
• Acts as a point of contact or lead of operations especially during non-core hours
• Assisting Analysts in providing first line support when workloads are high, or where additional experience is required.
• Producing statistics and management reports
• Resolve escalated support calls from within Service Desk
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles

• Active Directory

○ View user and computer account information
○ Password reset on user accounts
○ Find, create, modify, enable and disable user accounts
○ Search computer information on all domains
○ Add and remove user to security groups

• Microsoft Exchange Server

○ Find, create, modify, enable and disable mailbox
○ Add and remove users to distribution lists
○ Set up email auto-forwarding
○ Managing full access permissions
○ Add, remove, edit, and assign SMTP address

Information and Communication Technology