David Dellagiovanna

I'm 37 y/o and a native French, married to a Filipina holding a permanent visa (13a), with an experince of 7 years as bilingual french speaker. l am someone serious, punctual, and professional. Fast learner and adapts quickly to new cultures and work environments. I want to use my professional and personal experience to help the company reach its goals and succeed.

Sr. Client Care Agent (French Speaker)
Sun Life Financial Asia | October 2023 – December 2024

Handled inbound calls from French Canadian clients for web support, disability, and health coverage.

Utilized various insurance and medical software (e.g., Siebel, Athena) to provide assistance.

Bilingual Customer Experience Specialist (French Speaker)
CSWow | January 2018 – May 2023

Managed customer and bank interactions via PayPal in multiple languages (French, English, German, and others) through messaging platforms.

Processed chargebacks and handled related inquiries.

Conducted interviews for French-speaking position candidates.

Used Zendesk and CRM tools for case management.

Analyzed and translated French content for the company website.

Performed QA to review and report on the quality of French-speaking agents' work.

Bachelor's Degree Electrical Engineering Bac professionnel