Jazel Dela Cruz

I am an experienced customer service representative that is able to relate to customers on an interpersonal level. I've been working in this industry for a year, so I'm knowledgeable about the workload, the job itself, and how to deal with any issues that may arise. I excel academically and as a student. Due to the educational environment, I was raised in, I have great proficiency skills, particularly in English. I am a student of public administration and I also have a good level of interpersonal and intrapersonal communication skills.

I worked at Transcom as a Customer Representative for 9 months. My role as a CSR has provided me with extensive opportunities to enhance my communication skills. I've engaged with customers from diverse backgrounds, each with their unique concerns and needs. This experience has taught me the importance of active listening, empathy, and clear articulation. I've learned how to communicate complex information in a simple, understandable manner, ensuring customers leave every interaction with a sense of satisfaction.

I am currently studying as a 3rd year student at La Carlota City College. I am currently taking up a Bachelor's degree in Public Administration, where I developed a deep understanding of the fundamental principles and theories that underpin this field. My coursework covered a wide range of topics, including Politics, Management, and Leadership, which equipped me with a comprehensive knowledge base.