dennis ahsa

Experienced and in depth knowledge for IT support specialist

IT Technical Support Associate July 2021 – February 2023 
Coolaire Consolidated Inc. – Manila, Philippines
• Advanced Computer and Hardware Troubleshooting Experience in the installation, configuration,
and maintenance of Windows 10 and 11, and MAC Operating Systems.
• Expertise on installing, diagnosing, repairing, maintaining, and upgrading all hardware and
equipment to ensure optimal workstation performance.
• Knowledge of Internet, networking, and email protocols LAN / WAN Networking expertise
• Handles the integration of IT operations, computer hardware, operating systems, communications,
software applications and data processing.
• Established and maintained company-wide CCTV Systems  
IT Technical Support Officer  January 2018 – July 15 2020 
Reddimart Multi-resources inc. – Manila, Philippines 
• Performs software and hardware installations in support to company’s operational and systems 
requirement and promotes technological advancement. 
• Maintain proper inventory of Client computers and Peripherals.
• Hands-on knowledge on asset management and end-user-supports.
• Use tools and methodologies to load, copy and customize operating system configurations for
deployment.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other
authorized peripheral equipment.
• System Access and Application Support Create and/or maintain user access, accounts,
passwords, data integrity and security across various systems and applications. 

Logistics Supervisor  July 2017 – January 2018 
Megaworld Trucking Service Inc. – Manila, Philippines
• Having a thorough knowledge of our clients and their varying requirements.
• Spearhead a cross-functional team to distribute all items requested by the clients ahead of time.
• Arrange product pickups and deliveries with transportation companies and route drivers accordingly.
• Reviewing inventory needs and keeping adequate stock.
• To oversee the transportation of products from one location to another, such as from loading docks
to warehouses or warehouses to stores.

Implementation and Support October 2016 – July 2017 
Onprem Concept corp. – Manila, Philippines
• Asset and Endpoint Management Install and configure computer systems and applications within
the company
• Conducts system audits to ensure compliance of users to guidelines and policies  
• Installed product Software and providing training to all user in client place. 
• Providing Technical Support to customers on Solutions for Web/Desktop Applications.
• Provided troubleshooting and effective navigational skills to each customer within a time sensitive
environment while ensuring customer satisfaction.

Graphic designer September 2013 - September 2015 
Alkhaja group – Dubai, United Arab Emirates
• Responsible for creating design solutions that have a high visual impact. 
• Involves listening to clients and understanding their needs before making design decisions. 
• Collaborating with clients to determine their goals, style guides or branding guidelines for graphic
designers to reference when creating their designs
• developing design briefs by gathering information and data through research 

Auditor  October 2010 – March 2013 
Pinic International Corporation (CDR-KING) – Manila, Philippines 
• Responsible for accurate inventory reports dealing with several lines of products.
• Performed daily recounts and systematic corrections as needed
• Reviewed inventory reports and determine root cause of inventory discrepancies
• Worked with teams of varying sizes while maintaining proper workflow procedures.

I.T Staff June 2009– August 2010 
Philippine Long Distance Telecommunication (PLDT)- Manila , Philippines
• Support in Software applications/system enhancement to reduce operating time and improve
efficiency
• Repair, troubleshoots, and diagnose other electronic equipment such as desktops, laptops, printers,
telephone/fax machines, and servers.
• Identify problematic areas and implement strategic solutions in time.
 

Bachelor’s degree – Bachelor of Science in Information Technology 
Interface Computer College 

March 2005 - 2009