ron sta. ana
Tungkol sa ron sta. ana:
Accomplished and goal-driven executive with more than 17 years' experience in strategic, tactical business leadership, program/project management, customer success, technology, AI, Machine learning, BPO and banking/finance.
Expertise includes managing business process change using DevOps and Agile Methodologies to achieve maximum results with effective strategy, planning, and communication skills as well as a solutions-oriented approach to problem-solving.
A Hubspot Certified Trainer, 1st in the Philippines.
Karanasan
In my current role as Manager - Business Process & Compliance, I am responsible for enforcing solutioning and customer support processes, ensuring compliance, and identifying process gaps for corrective actions. I also develop operational metrics and measure business performance, conducting root-cause analysis and recommending action steps to mitigate risks. As a Customer Success Manager, I excel in managing client relationships, driving growth and retention, and identifying revenue opportunities. I have a proven track record in training both staff and customers to increase efficiency and reduce churn. Additionally, I have worked closely with supply chain teams to customize solutions and improve overall performance. In my previous role as Head of Strategy and Implementation, I successfully managed client implementation projects, provided strategic direction, and led process improvements. Throughout my work history, I have gained expertise in digital channel establishment, team management, training, process optimization, and problem-solving.
Edukasyon
HIMALAYAN UNIVERSITY
DECEMBER 2013 - DECEMBER 2016
“Bachelor of Business Administration” Itanagar, India
AMA Computer College
JUNE 2001 - DECEMBER 2006
“Bachelor of Science in Information Management” Pasig, Philippines
Mga propesyonal mula sa parehong sektor ng Teknolohiya/Internet tulad ng ron sta. ana
Mga propesyonal mula sa iba't ibang sektor malapit sa Quezon City, Eastern Manila District
Iba pang mga gumagamit na tinatawag na ron
Trabaho malapit sa Quezon City, Eastern Manila District
-
Accounts Payable and Receivable
Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas
MicroSourcing Philippines, Pasig City, Pilipinas Buong orasJob ResponsibilitiesAccounts PayableTake control of the accounts payable email account, it is a shared account so others can support it when required/ requested. · Receipt and invoice match all bills to be paid, into simPRO. Majority will be received through the invoices email ac ...
-
Business Growth Manager
Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas
PROCLOZ Manila, PilipinasWe are a #ServTech Company | Procloz is an engine which accelerates organization's growth through its services coupled with technology at its core. · The Role · You Will Be Responsible For · Developing and managing a portfolio of Key Accounts. · Achieving monthly sales targets by ...
-
Data Processing Officer
Natagpuan sa: Talent PH A C2 - 1 araw ang nakalipas
Dempsey Resource Management Inc. Pasig City, Pilipinas PermanentJOB QUALIFICATIONS/HIGHLIGHTS:- Must have an Academic Background in Statistics or Fundamental Research Techniques and Analyses- Proficient in SPSS (Statistical Package for the Social Sciences), Excel, Powerpoint- Preferably with direct experience in survey programming, data proce ...