
Donabel Manlapaz
Serbisyo sa Customer/Suporta
Mga serbisyong inaalok
Seeking a customer success role where I can apply over nine (9) years of experience in financial services to lead teams, resolve client issues, and drive service excellence. I’m passionate about continuous improvement and eager to contribute to a forward-thinking organization that values innovation and growth.
To join a dynamic company where I can bring my customer service expertise, leadership skills, and tech-savvy mindset to deliver outstanding client experiences. I’m driven to grow professionally, embrace new challenges, and make a meaningful impact. Dedicated to building strong client relationships and delivering exceptional service.
Looking forward to new opportunities that allow me to collaborate with cross-functional teams, lead with empathy, and contribute to a culture of excellence and innovation.
Karanasan
Customer Success Engineer Pru Life UK – Pampanga Branch
December 2023 – Present
Customer Service Specialist – Team Lead
Philippine National Bank March 2017 – December 2023
Edukasyon
University of the Assumption
Bachelor of Science in Computer Science
2012 - 2016
Best Thesis Awardee
Presenter at the following schools:
• International Conference in Singapore – Nanyang University
• Ateneo De Manila University
• Angeles University Foundation
• UP Manila