Densey Amion

Dedicated Customer Service Professional with extensive experience in service delivery, client relations, and operational coordination. Proven ability to manage multiple tasks efficiently, facilitate effective communication between clients and technical teams, and ensure seamless after-sales support. 

Customer Service Officer

Unionbank of the Philippines                                                 

2019 - 2023

• Met all the set turnaround time and call handling quality standards for the acceptance of all company hotline initiated contacts, email correspondence and VTM.
• Conducted all prescribed customer identification checks prior to the processing of any customer inquiry, requests or complaints.
• Addressed customer questions, resolving issues, and promoting bank products and services.
• Communicated with clients regarding account services, statements, and balances.
• Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
• Performed inbound card sales offers.
• Processed card maintenance: card activation; card blocking; card cancellation; and card replacement.
• Processed customer contact information update.
• Handled fraud related concerns by validating the potential fraudulent and suspicious transactions requests by card holders and prevent additional suspicious transactions while interacting with client.
• Processed transaction dispute.
• Demonstrates to customer about self-service options.
• Streamline communication between customers and internal department for timely issue resolution. 

Accounts Management Specialist

Siglo Suites, Inc.                                                               

 2017 – 2019

• Provides customer satisfaction to all clients by processing requests and queries in a timely manner.
• Managed units available for leasing.
• Prepared work to be processed by gathering and recording data.
• Completed conversion mailings by coordinating to various departments.
• Identified and resolved complaints by investigating issues and composing responses.
• Process account renewal process and termination.
• Negotiated favorable contract terms with client, securing long-term partnership and maximizing profits.
• Provided updated client’s statement of account and other related utilities payable.
• Conducted the unit inspection and turn-over of unit.
• Streamlined account management processes for increase productivity and reduced error.

Guest Relations Associate

CBRE Philippines                                                            

2015 – 2017

• Reviewed arrival list to welcome VIP guests.
• Received and processed room reservation.
• Provided reception services and ensured clients are properly greeted upon arrival, anticipated needs and build rapport.
• Processed documents and parcels for shipment.
• Ensured rooms reserved are prepared and all tools & equipment for audio and visual presentations are organized and in good working condition.
• Processed inquiries and orders of office supplies and other materials needed.
• Liaised with housekeeping and technical team to provide excellent customer experience.
• Received incoming calls and transferred to respective recipient
• Conducted room inspection and ensure facilities are in good condition.
• Managed event coordination and preparation. 

Service Coordinator

Sigmatech, Inc.                                                                  

2011 – 2015

• Facilitated all after-sales and service concerns of clients.
• Received client inquiries and evaluate their needs.
• Prepared and processed sales &service quotation to execute parts supply and service orders.
• Processed inquiries and orders of service parts local and abroad.
• Monitored service parts inventory.
• Directed service engineers pertaining to customer concerns and to perform daily on-site service task.
• Maintained customer’s records and correspondences.
• Prepared report and liaised with manufacturer abroad all technical/machinery problem raised by clients.
• Coordinated and monitored service activities to confirm work met all requirements.
• Follow-up with clients at regular intervals and assess clients’ satisfaction with the service provided.

Secretary to the Manufacturing Director

United Polyresins, Inc.                                                                    

2007 –2011

• Provided a high level of support to the Manufacturing Director.
• Collaborated to all levels of management and department to gathered information pertaining to related issues.
• Worked with sales representatives by providing product information, quotation and services.
• Received and processed customer inquiries regarding quotation, product availability and purchase orders.
• Answered calls and taking messages and handling correspondences.
• Collaborated with various department pertaining to the requested mock-up sample of client.
• Arrange and monitors delivery schedule of customer’s order.

Bachelor of Science in Entrepreneurial Management 

Polytechnic University of the Philippines – San Pedro Campus 

Graduated in April 2007.