
Neil Patrick Pastrana
Serbisyo sa Kustomer / Suporta
Mga serbisyong inaalok
Customer Service & Escalations Specialist with 7+ years of experience supporting global brands including Uber Carshare, Car Next Door, Uber Rideshare, and Uber Eats. Skilled in Zendesk, Stripe billing/dispute resolution, compliance reviews, technical troubleshooting, and multi- channel support (phone, chat, email). Recognized for empathetic communication, quick problem-solving, and SME-level team guidance.
Karanasan
Senior Customer Service Representative / SME / Safety & Compliance Specialist, Sattelite Office- 12/2022 – 12/2024
CSR/Senior Agent /SME/ Safety & Compliance Specialist, Microsourcing - 12/2019 – 12/2022
Customer Service Representative / SME / Hybrid Team, TaskUs - 02/2017 – 06/2019
Edukasyon
BSBA Marketing Management in Far Easter University.