Ednorwin Ravago

My name is Ed Ravago. I have been a senior quality associate at my most recent job for almost three years, which has made me an expert in dealing with data and producing high-quality work. When it comes to developing task trackers and producing reports to highlight what items the business or a certain process needs to improve, I am an excel wizard.

I have a strong comprehension of data structures and the arithmetic behind them, as well as the ability to learn and study the things that I don't already know. Over the years of working in customer support, I have gained extensive knowledge on how to effectively handle various customer interactions, including dealing with irate ones. I have also developed the ability to approach different customer types appropriately and provide service that aligns with their specific needs.

If you hire me, I will treat your company as if it were my own. I look forward to the learning process and pledge to take excellent care of the business as if I were the one at risk of losing consumers.

With extensive experience in Quality Assurance, customer support, fraud analysis, and risk assessment, I have built a strong foundation in evaluating product designs, ensuring compliance with quality standards, and identifying opportunities for process improvements. My expertise in validation master planning has allowed me to assist teams in creating and implementing rigorous test criteria approved by clients, guaranteeing that products meet industry standards.

Beyond QA, I have a data-driven approach to problem-solving, as demonstrated in my ability to track common customer concerns and design efficient response strategies while serving as a Customer Support Representative for ride-sharing programs. My leadership skills were recognized when I was asked to share my best practices with teams to elevate performance.

In fraud analysis, I have worked closely with security teams and financial institutions to investigate fraudulent activities, using risk assessment methodologies to safeguard accounts and financial transactions. Similarly, my role in the insurance sector has honed my ability to evaluate policyholder risks, collaborate with underwriters, and provide tailored recommendations to clients based on their needs.

Across all roles, my ability to analyze data, document findings, communicate effectively, and optimize operational workflows has consistently contributed to improved efficiency and customer satisfaction. Whether ensuring quality compliance, mitigating risk, or enhancing customer experience, I bring a strategic and detail-oriented mindset to every challenge.

With a Bachelor of Science in Entrepreneurial Management, I have developed a deep understanding of business strategy, operations, and ethical decision-making essential for launching and managing enterprises. My ability to analyze complex scenarios and devise strategic solutions was showcased in my oral defense competition, where I triumphed against 17 competing teams while presenting alone—demonstrating both my analytical acumen and ability to articulate ideas with confidence.

My professors recognized my strengths in strategy, mathematics, and economics, areas where I excelled and leveraged my problem-solving skills to assess risks and optimize business outcomes. Alongside my academic achievements, I also pursued martial arts, earning accolades in competitive events. This experience reinforced my discipline, perseverance, and ability to adapt under pressure—qualities that are equally valuable in business environments.

Through these experiences, I have refined my critical thinking, leadership, and strategic planning abilities, preparing me to navigate challenges and drive success in professional and entrepreneurial settings.