Isabella Legaspi

Versatile and Resilient

Serbisyo sa Kustomer / Suporta

Baliuag, Bulacan

Mga serbisyong inaalok

I've been in the business process outsourcing industry for 6 years, four of which I spent in the leadership committee. This changed the way I articulated myself as well as my business-to-business skills were enhanced. I learned how to use Hubspot, Salesforce, Chime, and Excel. Did manage 26 associates and set them up for success through data analysis, root cause analysis, coaching and follow through. If your business needs someone who has a strong work ethic, hire me.

Coaching

Team manager

Business process outsourcing

Data analysis

Customer service

Tinatayang halaga: AUD$ 6 kada oras

Karanasan

I've worked with multinational corporations, including the world's leading quick-to-market apparel and lifestyle brand, a pioneer in the combined roadside assistance, connected vehicle services, and claims management market, and the largest American wireless network operator. As a result, I had a clearer idea of what good customer service should sound like and look like. I was able to develop long-term solutions, provide basic technical assistance, increase client satisfaction by highlighting the value of what they're paying for, and repair the brand with its help. I've had enough competence with Chime, Salesforce, Hubspot, and Excel.

Edukasyon

I studied teaching for one semester in college, which is relevant to my previous professional experience. As a team manager, I am responsible for coaching my agents, determining whether a specific behavior was motivated by a skill issue or a will issue, and educating them once this is determined.