Emmanuel John Oledan

With almost 8 years of hands-on experience working across various IT platforms and Managed Service Providers—spanning both on-premise and cloud solutions—I’ve built solid expertise in technical operations and support. 

My background as an L1/L2 support engineer has also given me the opportunity to coordinate and collaborate with multiple system vendors and service providers for clients around the world. 

My experience has allowed me to work in areas:

 • IT systems and management

• Technical support 

• Managing Active Directory/Azure AD 

• MS O365 / GSuite 

• VPN 

• User onboarding/offboarding, and 

• Ensuring customer satisfaction by providing a great customer experience.

With almost 8 years of hands-on experience working across various IT platforms and Managed Service Providers—spanning both on-premise and cloud solutions—I’ve built solid expertise in technical operations and support. 

My background as an L1/L2 support engineer has also given me the opportunity to coordinate and collaborate with multiple system vendors and service providers for clients around the world. 

My experience has allowed me to work in areas: 

• IT systems and management, 

• Technical support 

• Managing Active Directory/Azure AD 

• MS O365 / GSuite 

• VPN 

• User onboarding/off boarding, and 

• Ensuring customer satisfaction by providing a great customer experience.

I am a graduate of Bachelor of Science in Information Technology