Ghislain EYETEMOU

Being a customer care oriented, a detail-oriented person, a hard worker, a quick learner, and a team player are some of the skills I grasped from my previous roles both as a French Customer Service Representative and a French Content Moderator Analyst with a background in Technical Support.

I believe to be the right candidate for this role as it fits my taste for challenges and my eagerness to discover another culture.

*Answering, and interacting by email and online chat with customers by providing product and service
information and resolving product and service problems
*Attracting potential customers by answering product and service questions and suggesting information about other products and services
*Opening customer accounts by recording account information
*Maintaining customer records by updating account information
*Resolving technical product or service problems by clarifying customers' complaints, determining cause of problem, selecting and explaining (troubleshooting) best solution to solve problem, expediting correction or adjustment, and following up to ensure resolution
*Guiding customers through troubleshooting, navigating company site, or using products or services
*Contributing to team effort by accomplishing related results as needed
*Creating tickets for Level 2 support

*Discharging such other duties and responsibilities assigned by Immediate Heads, Program Head/Department Head and higher authorities/top management

I'm a owner of a BA (Bachelor of Arts) in Theology from Cosendai Adventist University at Nanga-Eboko, Cameroon