Tungkol sa Gierold Fuentes:
-26 years old/Male
-I'm a bachelor's degree holder in Civil Engineering
-My first job was as a Site Engineer for 7 months
-I transitioned in BPO and have a total of 2 years' experience working as a CSR in various travel accounts.
Karanasan
Rock 101 Construction and Supplies
Site Engineer
October 2018 to April 2019
Job Description:
● Organizing materials and ensuring sites are safe and clean.
● Preparing cost estimates and ensuring appropriate materials and tools are available.
● Providing technical advice and suggestions for improvement on particular projects.
● Diagnosing and troubleshooting equipment as required.
● Negotiating with suppliers and vendors to ensure the best contracts.
● Authorizing technical drawings and engineering plans.
● Drawing up work schedules and communicating any adjustments to crew members and clients.
● Gathering data, compiling reports, and delivering presentations to relevant stakeholders.
● Delegating tasks and scheduling meetings and training sessions where required. ● Completing quality assurance and providing feedback to the team.
Wipro Gagfa IT Tower
8WGC+52V, F. Cabahug St, Cebu City, 6000 Cebu
Customer Service Representative (Travel Account)
November 27, 2020- January 9, 2022
Job Description:
● Taking calls according to policies, procedures, and standards with defined quality ● Handling customer's concerns, queries, and complaints
● Staying updated with company policies and procedures
● Keeping company information secure and confidential
● Provide customers with product and service information
● Follow up on customer calls where necessary
● Document all call information according to standard operating procedures
Teleperformance IT Park,
I. Villa St, Apas, Cebu City, 6000 Cebu
Customer Service Representative (Travel Booking Account)
February 22, 2022- July 9, 2022
Job Description:
● Apply perfected understanding and measures when assisting client queries
● Ensure client 100 % satisfaction in all transactions
● Ownership of client demands and additional follow-up to assure a resolution was provided
● Maintain a competent and polite temperament when conversing with consumers and peers
● Perform any duties as they are assigned
Edukasyon
CAPIZ STATE UNIVERSITY MAIN CAMPUS
Bachelor of Science in Civil Engineering
Fuentes Drive Roxas City, 5800 Capiz
Mga propesyonal mula sa parehong sektor ng Serbisyo sa Customer/Suporta tulad ng Gierold Fuentes
DIONESIO ORONGAN
Nail Technician, hairdresser, make up artist
Serbisyo sa Customer/Suporta
Arnel “Angel” Pascual
Customer Service Representative
Serbisyo sa Customer/Suporta
Mga propesyonal mula sa iba't ibang sektor malapit sa Roxas, Capiz
Xyza Hilario
Administrative Officer in a Local Government Unit
Administrative
Trabaho malapit sa Roxas, Capiz
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