Gierold Fuentes

-26 years old/Male

-I'm a bachelor's degree holder in Civil Engineering

-My first job was as a Site Engineer for 7 months

-I transitioned in BPO and have a total of 2 years' experience working as a CSR in various travel accounts.

Rock 101 Construction and Supplies 

Site Engineer 

October 2018 to April 2019

Job Description: 

● Organizing materials and ensuring sites are safe and clean. 

● Preparing cost estimates and ensuring appropriate materials and tools are available. 

● Providing technical advice and suggestions for improvement on particular projects. 

● Diagnosing and troubleshooting equipment as required. 

● Negotiating with suppliers and vendors to ensure the best contracts. 

● Authorizing technical drawings and engineering plans. 

● Drawing up work schedules and communicating any adjustments to crew members and clients. 

● Gathering data, compiling reports, and delivering presentations to relevant stakeholders. 

● Delegating tasks and scheduling meetings and training sessions where required. ● Completing quality assurance and providing feedback to the team.

Wipro Gagfa IT Tower

8WGC+52V, F. Cabahug St, Cebu City, 6000 Cebu

Customer Service Representative (Travel Account) 

November 27, 2020- January 9, 2022

Job Description: 

● Taking calls according to policies, procedures, and standards with defined quality ● Handling customer's concerns, queries, and complaints 

● Staying updated with company policies and procedures 

● Keeping company information secure and confidential 

● Provide customers with product and service information 

● Follow up on customer calls where necessary 

● Document all call information according to standard operating procedures

Teleperformance IT Park, 

I. Villa St, Apas, Cebu City, 6000 Cebu

Customer Service Representative (Travel Booking Account) 

February 22, 2022- July 9, 2022

Job Description: 

● Apply perfected understanding and measures when assisting client queries

● Ensure client 100 % satisfaction in all transactions 

● Ownership of client demands and additional follow-up to assure a resolution was provided 

● Maintain a competent and polite temperament when conversing with consumers and peers 

● Perform any duties as they are assigned

CAPIZ STATE UNIVERSITY MAIN CAMPUS 

Bachelor of Science in Civil Engineering 

Fuentes Drive Roxas City, 5800 Capiz