Hannah Mariella Dela Cruz

Worked in the BPO industry as a customer service representative for a total of 16 months. Very adaptable and thrilled to work in a fast-paced industry,

Communicated with clients about project status and progress, scheduling meetings, and managing projects from start to finish through email. Collaborated with graphic designers with regards to the design of advertisements.

Answered customers' requests for purchasing an order through calls; Assisting customers for making a replacement or refunds; Tracking the status of orders; Promoting the goods and services of what the customer must take advantage.

Answer customers' inquiry or concerns regarding their accounts, billing, and promotions statuses through live chat. Promoted the latest products and services. Responsible for maintaining financial accounts by processing customer adjustments.

A college undergraduate under the course of Bachelor of Science in Computer Engineering in Jose Rizal University.