Jay Intal

Knowledgeable IT team member with background setting up, maintaining and repairing @user stations. Works well independently on various support projects and keeps impeccable @records. Expert troubleshooter and critical thinker with great problem-solving abilities. @Experienced in troubleshooting hardware and software issues to ensure smooth @operations. Skilled at providing top-notch technical support and resolving user queries @promptly. Adept at maintaining and optimizing IT systems for enhanced performance

Provided first-class PC support, using outstanding working knowledge of various
Windows and Microsoft Office applications.
■
Diagnosed and resolved hardware, software, and network connectivity problems
efficiently.
■
■ Installed, configured, and updated software applications to maintain system efficiency.
■ Delivered remote support using desktop-sharing software to assist off-site users.
■ Configured network printers and resolved printing issues to ensure smooth operation.
■ Managed user accounts, permissions, and email services to secure company data.
Provided technical support for desktop and laptop issues to enhance employee
productivity.
■
■ Resolved service user requests within target timeframes.
■ Set up new workstations for users with proper cables, equipment and software.
■ Installed new hardware and software to meet system specifications and user needs

I graduate BACHELOR OF SCIENCE IN IDUSTRIAL MAJOR IN ELECTRONIC

and currently taking up MASTER IN TECHNOLOGY MANAGEMENT