Jay Justalero

Customer care service

Serbisyo sa Kustomer / Suporta

Cagayan de Oro, Misamis Oriental

Mga serbisyong inaalok

I am writing to provide a summary of my professional experience over the past five years as a Customer Care Representative with a telecommunications company.

During this time, I have been responsible for assisting customers with a wide range of inquiries, including billing concerns, service requests, and technical troubleshooting. My role required me to deliver clear and empathetic communication, ensuring that each customer felt valued and supported. I consistently worked to resolve issues efficiently, often coordinating with technical teams to provide timely solutions.

This position has allowed me to develop strong skills in problem-solving, multitasking, and relationship management, all of which I believe will be valuable in any future role requiring customer engagement and support.

Customer care representative

Telecommunications

Tinatayang halaga: USD$ 5 kada oras

Karanasan

I am pleased to present a summary of my professional experience spanning the past five years as a Customer Care Representative within a leading telecommunications company.

In this capacity, I was entrusted with managing a broad spectrum of customer interactions, including inquiries, complaints, billing concerns, and service requests. My responsibilities required the consistent application of clear, courteous, and empathetic communication, ensuring that each client received timely and effective assistance. I frequently collaborated with technical teams to resolve complex service issues, thereby maintaining high standards of customer satisfaction.

Beyond daily support functions, I provided guidance to customers in selecting appropriate telecommunications products and services, contributing to both customer retention and revenue growth. I also played a role in process improvement by identifying recurring challenges and offering constructive feedback to management, which facilitated enhancements in service delivery.

Throughout my tenure, I consistently achieved key performance indicators such as resolution efficiency, call handling metrics, and customer satisfaction scores. This role has enabled me to cultivate strong competencies in problem-solving, multitasking, and relationship management, which I am confident will serve as valuable assets in future professional endeavors.