Jonathan Velez Mejellano

I am a customer-focused and service-driven professional with extensive experience in administrative support, sales coordination, and customer service across both local and international settings. Over the years, I have developed strong skills in communication, multitasking, merchandising, and front-line customer engagement—making me well-equipped for fast-paced, retail environments. I take pride in being adaptable, organized, and proactive in any role I take on. Currently, I am seeking a part-time position where I can contribute my skills, support team success, and continue delivering exceptional service while maintaining flexibility in my schedule.

PROFESSIONAL SUMMARY

Energetic and customer-focused professional with extensive experience in customer service, retail sales support, and merchandising. Known for delivering exceptional customer experiences, supporting sales floor operations, and ensuring accurate and organized inventory. Proven ability to work collaboratively in team environments, manage time effectively, and maintain a positive and proactive approach under pressure.

KEY SKILLS

• Customer Service & Sales Support

• Merchandising & Display

• Product Replenishment & Inventory Management

• Team Collaboration & Flexibility

• Time Management & Prioritization

• Communication & People Skills

• POS Transactions & Returns

• Stress-Resilience in Fast-Paced Environments

RELEVANT EXPERIENCE

• Client Services Staff

TGS BPO Inc. / Detector Inspector – Australia (Jun 2024 – Present)

- Delivered frontline support to real estate agencies and tenants regarding service bookings.

- Actively assisted with issue resolution and scheduling coordination.

- Ensured timely updates and clear communication to internal and external stakeholders.

• Customer Service Representative (Disbursement Dept.)

EXL Service Philippines – Prudential 401k Account (Nov 2022 – Dec 2023)

- Provided personalized support to customers, handling transactions and inquiries with accuracy and care.

- Maintained high performance scores through consistent service excellence.

- Demonstrated efficiency in resolving issues on first contact.

• Branch Admin. Asst / Sales Coordinator

Middle East Agriculture Company (MEAC), Saudi Arabia (Dec 2009 – Jun 2020)

- Supported front-of-house customer service and sales transactions for walk-in clients.

- Ensured products were well-displayed and the store environment was welcoming.

- Maintained accurate inventory records and sales documentation.

• Customer Service Representative

Teleperformance / Convergys (2004–2007)

- Provided high-quality service in retail account settings, including Disney Online and Sprint Telecom.

- Handled product inquiries, complaints, and billing resolutions with professionalism.

EDUCATION & CERTIFICATIONS

Bachelor of Arts in Mass Communication

University of San Jose Recoletos | 1990 – 1994

Certifications

• Diploma in Business Writing – Hult International / Cambridge University

• English Grammar & Essay Writing – University of California, Berkeley

• Academic & Business Writing – UC Berkeley

• EF English Certification – CEFR Level C1

Bachelor of Arts in Mass Communication

University of San Jose Recoletos | 1990 – 1994