Josiane Kamayou

Dear Recruitment Department,

I hope this email finds you well. I am writing to express my sincere interest in applying for French bilingual customer service representative at your esteemed company.

I firmly believe that my qualifications and experiences align perfectly with the needs. I am confident that my skills, enthusiasm, and dedication make me an ideal candidate to contribute to your organization's success.

To provide you with a comprehensive overview of my capabilities, It highlight my educational background, professional experience, and relevant achievements, which I believe demonstrate my aptitude for this position.

I would be grateful for the opportunity to discuss my application further and provide any additional information that may be required. Thank you for considering my application. I look forward to the possibility of being selected for the position and the chance to contribute to your company's continued success.

October 2024 – December 2024: French bilingual customer service representative & Sales at DIPH Philippines

 ➢ Build, develop, and manage a client portfolio, maintain strong relationships with new and existing clients to identify new business opportunities

 ➢ Generate leads, conduct outreach, and engage potential customers through calls, emails, and in-person meet to present tailored solutions

 ➢ Present our products or services to clients and clearly articulate their value to close sales and secure long-term contracts

 ➢ collaborate with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback 

➢ keep accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information 

 ➢ Stay informed on industry trends, product updates, and competitor activities to effectively position in the market and maintain a competitive edge

 December 2021 – November 2022: French bilingual customer service representative & Sales at Intelassist Philippines 

 ➢ Provide quality voice support and respond to clients issues and concern in a professional and courteous manner

 ➢ Insure customers inquiries and answered in an efficient and timely manner, maintaining compliance with company standards

 ➢ Navigate through multiple data entry systems and other relevant application, tools, and resources while speaking with customers 

 ➢ Learn and acquire necessary skills, products, and systems knowledge to assess customers need and promotes products with service tailored to customer’s need 

 ➢ Go the extra mile to engage customers 

 August 2012 – April 2015: French bilingual customer service representative & Sales at YooMee Cameroon 

 ➢ Supported customer via phone calls, emails, and voicemail 

 ➢ Establish new customer accounts, recording account information on written forms or digitally 

 ➢ Answer any questions the customer may have about available products and services 

 ➢ Listen to customer concerns and complaints with the goal of identifying the causes of the problem 

 ➢ Reset password and update some applications via remote control 

 ➢ Create a ticket after each call via Service Now

 ➢ Outbound calls to clients in orders to troubleshoot over the phones Running reports to analyses common complaints and issues.

 ➢ Refer advanced cases to management for resolution, providing background information as necessary 

 ➢ Maintain and regularly update financial account information using computer software programs 

 ➢ Anticipate customer needs, following up with previous customers to offer reorders or additional services   

I hold a master's degree in biology from university of Douala . Then completed internships at several local centers.