Joyce Lingcod

I am a highly motivated customer service professional with 6 years of experience in the BPO industry, specializing in non-voice support through email and chat. Over the years, I’ve grown from handling billing and account inquiries to providing advanced support and eventually leading a team of agents. In my role as Team Leader, I guide and mentor representatives, resolve complex issues, and optimize support processes to ensure excellent customer experiences. My strengths lie in leadership, written communication, and problem-solving, and I take pride in streamlining workflows to boost team performance and efficiency.

I earned my Bachelor of Science in Hospitality Management from Negros Oriental State University in 2019. My education strengthened my communication, organizational, and problem-solving skills, which I’ve applied throughout my career in customer service and team leadership.