Kareil Fernandez

Customer Support/Leasing Agent/Ecommerce

Serbisyo sa Kustomer / Suporta

Cebu City, Cebu

Mga serbisyong inaalok

A professional virtual assistant - customer support with over 13 years of experience in E-commerce VA Support, Email and Chat Customer Support, Virtual Property Management, and General VA. Highly skilled in communication, time management, and problem-solving. Committed to delivering high-quality work and exceeding expectations. Excellent interpersonal skills, ability to work well with others, in both supervisory and coaching team players.

Virtual assistant

Customer support

Ecommerce support

Leasing agent

Tinatayang halaga: USD$ 6 kada oras

Karanasan

Work Experience

Tri Home Life, LLC & Pioneer Property Management

June 2021 - 2024

VA - leasing agent / TENANT AND LEAD SUPPORT

Responding to tenant and landlord inquiries via email and phone
Process applications and screen applicants with income capacity, and credit score, seek previous landlord’s references, screen pets, and request more supporting documents to assess and approve.
Coordinate future tenant’s utilities and insurance ready for move-in.
Respond to the Website Listing Chat portal using Jivo.
Set up showing for prospects via lockboxes
Email management using LeadSimple
Coordinate appointments for property showings, routine maintenance, repairs, and inspections.
Maintaining tenant directory. Get all tenants' email addresses and phone numbers.
Create service requests and review Work Orders with PM Company- dispatch to vendors, notify tenants, notify owners, update notes in RentVine in Work Order & in lease/tenant file notes, follow up with work orders in progress, and close out tasks when completed.
Preparing monthly and annual lease contract to tenants.

Initia Group of Companies

April 2020 - November 2023

VA/VR - CUSTOMER SERVICE & Ecommerce support (Lazada, shopee, shopify)

Responding to inquiries from potential clients about pottery team building events, including details about services, pricing, scheduling, and customization options via email and calls.
Collaborating with clients to plan their events, including selecting the right pottery activities, deciding on party size, and confirming bookings.
Coordinating dates and times for events, ensuring that all materials and resources are available and reserved.
Sending confirmation emails to clients once details are finalized and reminders as the event date approaches
After the event, reaching out to participants for feedback, sharing resources, and encouraging them to leave reviews.
Keeping track of client information, event details, and feedback in organized records.
Order and delivery management overall in charge in Shopify, Lazada, and Shopee (Brands visible in Lazada and Shopee: Hair Experts, Mulawear, WOS)
Customer-facing (frontline) - handling customer inquiries and complaints (all brands)
Creates Monthly Sales and Marketing Reports.
Case Management - customer complaints and escalations (all brands).
Ensures smooth online selling operations (all brands)
Monitoring order and delivery statuses
Point of contact for all brand SKU and product upload on E-Commerce channels (Shopify, Lazada, Shopee)
Ad hoc - social media product banner posting for online presence.

VA/VR - CUSTOMER SERVICE SUPPORT (AIA Pottery Studio)

Initia Group of Companies

April 2020 - November 2023

Responding to inquiries from potential clients about pottery team building events, including details about services, pricing, scheduling, and customization options via email and calls.
Collaborating with clients to plan their events, including selecting the right pottery activities, deciding on party size, and confirming bookings.
Coordinating dates and times for events, ensuring that all materials and resources are available and reserved.
Sending confirmation emails to clients once details are finalized and reminders as the event date approaches
After the event, reaching out to participants for feedback, sharing resources, and encouraging them to leave reviews.
Keeping track of client information, event details, and feedback in organized records.
Order and delivery management overall in charge in Shopify, Lazada, and Shopee (Brands visible in Lazada and Shopee: Hair Experts, Mulawear, WOS)
Customer-facing (frontline) - handling customer inquiries and complaints (all brands)
Creates Monthly Sales and Marketing Reports.
Case Management - customer complaints and escalations (all brands).
Ensures smooth online selling operations (all brands)
Monitoring order and delivery statuses
Point of contact for all brand SKU and product upload on E-Commerce channels (Shopify, Lazada, Shopee)
Ad hoc - social media product banner posting for online presence.