Kenny Cardinal

I am applying for a Customer Service, Chat Support, or Technical Support position and bring over 15 years of experience in the BPO industry specializing in chat support, technical troubleshooting, and customer resolution across telecommunications and airline accounts. Most recently, I worked with iQor Philippines as a Resolution Specialist / Chat Specialist, handling airline reservations, irregular flight operations, airline policies, promotions, and account-related troubleshooting in a fast-paced, customer-focused environment that required accuracy and efficiency. Previously, I spent over seven years with Concentrix Philippines supporting the Comcast account in roles including Chat Support, Technical Support, and Tier II Back Office Support, where I provided advanced troubleshooting for internet, cable, phone, and home security systems, assisted field technicians with service activations, and supported customers through both chat and voice, including during a remote work setup throughout the pandemic. Earlier in my career, I gained experience with Teleperformance and Teletech, providing billing, sales, and technical support for internet, cable, and landline services. I am proficient in MS Word, Excel, PowerPoint, email systems, data entry, and chat-based customer service tools, comfortable working in hybrid environments, and known for my professionalism, reliability, and strong communication skills. I hold a Bachelor of Arts in Interdisciplinary Studies from the University of St. La Salle, Bacolod City, and I am eager to contribute my experience and dedication to a team that values quality service and continuous improvement.