Louin Adayo

Passionate about development work, especially along children and the social protection sectors, and making meaningful impacts at the individual, community, and policy levels. I have had years of experience in the public sector management of programs and projects for vulnerable sectors, including child protection, particularly in planning, project formulation, budgeting and investment programming, project implementation, and monitoring and evaluation.

I am also keen on the movement for walkable and sustainable cities, renewable and clean energy, and climate change adaptation and mitigation.

PROFESSIONAL EXPERIENCE:

Child Policy Specialist                                                                                                                           
National Economic and Development Authority – Region 10 (Cagayan de Oro, Philippines)
February 2021 – present

• Attended quarterly coordination meetings and other technical working group collaborations to discuss program effectiveness & develop improved strategies achieving enhancement in targets.
• Identified weaknesses across existing programs serving children and identified potential solutions, increasing outcomes for target children beneficiaries.
• Analyzed available data on resources & services to assess gaps, resulting in innovative solutions for the sector.
• Monitored performance metrics of the child population, including healthcare coverage and educational access, to identify socioeconomic disparities & research needs.
• Developed data-driven insights into nationwide trends on child welfare, culminating in actionable policy proposals that were endorsed by the executive board.
• Collaborated with government stakeholders and international organizations for public sector initiatives, leading improvement in children’s welfare and social protection efficiency.
• Developed an array of engaging content in support of strategic campaigns in the agency's social media channels & website, leading to a 300% increase in visibility and reach within 2 years.
• Served as administrative support of the division and performs other related duties as may be assigned. 

Researcher and Writer                                                                                                                             
Balay Mindanaw Foundation, Inc. (Cagayan de Oro, Philippines)
November 2017 – December 2020

• Authored comprehensive program evaluations containing qualitative impacts on individuals, communities, and policymakers, thereby actively contributing to the project’s future growth.
• Captured high-quality photos & videos of workshops, seminars, and training activities, efficiently filing & reporting them to external funders.
• Successfully created a standard process documentation system leading to increased audit compliance.
• Constructed research studies to measure the impact of projects and interventions, distributed over 5 project sites, and prepared reports ensuring the accuracy of results.
• Collected qualitative data through focus-group discussions and key informant interviews, composed detailed narrative and quantitative reports with findings ready for publication in 3 months.
• Gathered & compiled key data from field officers & integrated finding into technical reports concerning community-based projects of the organization.
• Earned recognition through consistently editing & proofreading existing reports to ensure accurate data, timely information, and sound grammar.

Technical Support Representative
[24]7 Customer Philippines Inc. (Manila, Philippines)
May 2015 – April 2016

• Gained proficiency in various network protocols to quickly identify network issue root causes and provide exceptional technical support for Wi-Fi network issues, increasing customer retention.
• Provided other forms of assistance in billing, payments, scheduling of technician visits, provision of billing adjustments and compensations, and addressing other customer needs deemed necessary.
• Facilitated resolution of customer billing issues, resulting in an increased satisfaction rate.
• Coordinated team efforts to schedule helpful technician visits for customers, contributing to an improved response time.
• Optimized workflow methods to ensure accurate processing of payments & adjustments for customers.
• Identified & initiated up-sell opportunities for various internet packages to broaden the customer base, driving revenue by 25%.

Number Porting Specialist
Teletech Philippines, Inc. (Manila, Philippines)
February 2013 – March 2015

• Facilitated successful porting of customer numbers from the previous networks to their new service provider within the allocated timeframe.
• Assisted customers in troubleshooting and identification of potential porting errors leading to a reduction in subsequent complaints.
• Sourced network assistance to facilitate customer troubleshooting and programming of handheld devices.
• Delivered customized end-to-end customer service experience for client accounts to ensure retention of users and growth in revenue.

Marketing & Publishing Assistant
Ateneo Graduate School of Business - Center for Continuing Education (Manila, Philippines)
June 2012 – December 2012

• Performed quality check on all published communication materials (pamphlets, brochures, course offerings, and social media channels) by making sure compositions are well-written, contains the correct information, are grammatically correct, and are updated promptly.
• Monitored and analyzed competitors' course offerings and advertising campaigns, identifying potential gaps in the market and informing management to adjust their product offering and re-pricing policy.
• Monitored and gathered key insights and web traffic from the university’s social media channels and website and integrated findings into periodic reports, informing management’s next strategies and advertising campaigns.
• Provided administrative support, such as requests for supplies, preparation of communication materials, and regular updating of digital and traditional channels, including website and bulletin boards.
• Assisted the Marketing Services Group in advertising and promoting the university's courses and diploma programs at various conventions, forums, and events to target potential markets.

PROJECT EXPERIENCE:

Formulation of the Regional Development Plan (RDP) 2023 – 2028
National Economic and Development Authority – Region 10  (Cagayan de Oro, Philippines)
November 2022 – March 2023

• Facilitated 5 focus-group consultations with local government units to identify development gaps and challenges.
• Analyzed 100 survey responses to devise appropriate strategies and actions addressing needs, with 5 key performance indicators guiding plans of action.
• Synthesized findings into a comprehensive regional plan, integrating views of 100 stakeholders’ long-term development agenda forecasts, securing adoption by the executive board.
• Conducted training sessions for 100 decision-makers to disseminate the new structural framework enabling efficient allocation of resources and increasing overall effectiveness.

Evaluation of the Collaborative Action Against Trafficking (CAAT) Project
Balay Mindanaw Foundation, Inc. (Cagayan de Oro, Philippines)
July – December 2020

• Conducted extensive surveys through 5 field sites across 4 provinces, resulting in the compilation of over 120 responses and the identification of community needs.
• Facilitated key informant interviews with 20 stakeholders to measure individual and policy-level impacts and assess project success.
• Organized focus-group discussion with 50 participants to gather information on community-level impacts leading to an increase in project accuracy.
• Formatted and compiled assessments, findings, and success stories into info booklets within 2 months.
• Consolidated & stored best practices & initiatives data of the project, allowing for streamlined monitoring and improved evaluation.

Master of Arts in Development Policy (Certificate of Academic Completion)
De la Salle University (Manila, Philippines)

Bachelor of Arts in International Studies
Xavier University- Ateneo de Cagayan (Cagayan de Oro, Philippines)