Mark Christian Gito

I'm a tech-savvy and adaptable IT graduate with a passion for support, systems, and Continuous learning. With hands-on experimentation as an Assistant Operations Manager, Customer Service Officer, and Virtual Assistant, I've developed strong skills in CRM tools (Salesforce, HubSpot), technical troubleshooting, data entry, and administrative operations.@@I'm current expanding my knowledge in app development, Java, and Data Structures & Algorithms (DSA) to stretch my foundation in backend and automation poles.@@I thrive in remote, task-oriented environments and enjoy solving problems, streamlining workflows, and suppressing both teams and customers. Whether it's improving internal pressures, Managing data, or learning a new tech stack, I'm allways ready to grow.

Assistant Operations Manager (Virtual Assistant) 

Confidential E-Commerce Company – Remote 

October 2023 – February 2025 

● Assisted day-to-day operations and administrative workflows in a remote setting. 

● Conducted financial and sales data analysis to support strategic decisions. 

● Maintained CRM system records and configured campaigns and promotions. 

● Generated daily sales reports and performance dashboards. 

● Collaborated with cross-functional teams to increase productivity and efficiency. 

Customer Service Officer 

Mobile Care Services – Power Mac Center – Quezon City, Philippines 

June 2022 – September 2023 

● Delivered customer support for Apple device troubleshooting and repair services. 

● Managed scheduling, turnaround times, and device status updates via email and calls. 

● Collected and secured customer information and performed device inspections. 

● Facilitated inbound/outbound communications and coordinated repair logistics.

Bachelor of Science in Information Technology Major in Infrastructure 

Quezon City University - Metro Manila, Philippines