Mark Ervin Dela Cruz

As Business Travel Consultant, I delivered seamless travel solutions for U.S. based agencies managing global corporate clients. Leveraging advanced expertise in GDS Sabre and NDC platforms like Fare Logix, Verteil, and Travel fusion. I designed complex itineraries that balanced cost efficiency, comfort, and reliability. I consistently achieved measurable results, including reducing booking turnaround times by up to 15% to 20%, securing negotiated supplier savings, and maintaining client satisfaction scores above 95%. My role required proactive problem solving to resolve disruptions, meticulous attention to detail in executive level logistics, and polished communication that strengthened client trust. By combining technical precision with creativity, I ensured high profile travelers experienced smooth, reliable journeys while optimizing agency processes and profitability.  

Bachelor of Science in Accounting Information System