marysol guinir

I have been in the BPO industry since 2007 and most of my experience are with Outbound and inbound up selling accounts. Converting NO customers into Yes customers. I also have a background in administrative roles, lead generation, appointment setting and project coordinator. I learned that sales and customer service can go hand in hand with proper knowledge, skills, and training. I used to be a phone banker and customer service with Wells Fargo one of the major banks in the US. My role is to mitigate fraud by reviewing checks and online transactions.

Quality Assurance Specialist 

Audits calls for EDB bankers making sure they follow correct process and comply with banking regulations. Responsible in process documentation and mentors less tenured QA's Act as a subject matter expert for less tenured QA's. Cluster Engagement POC. Pro-active in identifying loopholes of any process.